Unified Communications Infrastructure

Greetings all,I'm new to Cisco Unified system and in my new position have inherited a system running a 2811 as our voice gateway router, IPCC version 4, Call Manager version 6 and Unity version 5.We run a 24 x 7 call center that receives calls from o...

Hi all, cucm 8.5 and unity cluster 8.5 configured - unity as a cluster. all ports registered fine. But, when i call unity, it answeres correctly with the correct mailbox greeting, I can leave a message but there is no MWI and when I call in to unity ...

Hello,I was trying to implement DNS SRV usage for CUPS. However, I just found out it uses the SRV record in the domain that your workstation is connected to. This causes issues for many of us I think, since we usually use 'companyname.local' as inter...

Hello everyone,I have UC560 installed for one of our client. They would like to use paging feature of UC. I create a paging group on UC and able to page on the respected phones. They would like to page in larger area such as in parking lot, for that ...

Hi Everyone,Just wondering if someone ran through this case over the years...Scenario :2 routers in mgcp with 1 T1 on each.  The DMS switch cascade the calls to the second T1 if the first one fail.In a case you lose network connectivity on the first ...

Hi All,Can someone advise how I can export a message recording from a mailbox using unity 8.5?I've done this before in v7, but unable to identify if its the same in V8.Can anyone give me some guidance?Thanks,Natalia

Hi,I am having MCS7835I2-K9-UCB1 unity server installed and now need to upgrade the RAM of the same. Please confirm the RAM part for the same and what will be the memory size for the same i.e. 2gb or 4gb.Thanks in advance!!!!!!!!

I have been reading through some material on the Cisco CUBE, and as everyone knows, it's basically a standard 29/39xx or ASR router. There is no forced licensing, but you can a CUBE bundle. so what are we paying for here? I understand that 1) You can...

I'm using a Cisco CUBE to integrate Exchange 2010 UM with multiple CUCM clusters (various versions). The CUCM clusters are using H.323 to the CUBE and the CUBE is SIP to Exchange UM. I have inbound and outbound calls for voicemail and Auto Attendants...

Hi All          I created one user on CUE with extension 1111. I call the call in number 23456789 and then login as 1111. It can only query extension number and dial to this extension by option 2 only.          Whereas another existing user 2222, who...

Hi,I received 20 avaya 9630 phones and need to add them to CCM 7.1.5. When i connect them to network on display is  dhcp: and then waiting for LLDP... and still nothing... the phone is unable to receive the ip address. As phone was used  on boot I hi...

Hi,I have following setup,CUCM - 8.6.1.20000-1 integrated with LDAPCUPS - 8.5.4.10000-16CUPC - 8.5.1.18771 integrated with LDAPthe issue is the contact list is showing offline even though they are logged in, but when i double click the contact then i...