Unified Communications Infrastructure

HiI am trying to intergate Alcatel 4400 Rel 9 with Cisco UCM 7.x. Customer prefers to integrate using SIP trunk instead of QSIG. I could find documentation neither in Cisco nor in Alcatel site.Basic requirement to integrate is- Calling Name- Redial o...

Hi,I am following the below steps in installing cisco call mnager 8.0.Step 1 In vSphere Client, edit the VM to force entry into BIOS setup the next time the VM reboots. Step 2 Make the Cisco Unified Communications Manager installation media available...

I am doing a project for a client where we must send calls from the Cisco UCM and UCCx to an Avaya IR for IVR functions then accept calls back.From what I can gather, the IRS is running version 3.0 and is connected to the Avaya via 2 T1s.   We will b...

We will be upgrading the firmware on all of our phones (approx 1500 phones) to prepare for 4.1 to 8.0 Call Manager upgrade. Is there a reporting tool in Call Manager 4.1 that will show the firmware version of the phones?  

My Voice Mail Port: CiscoUM1-VI1 has a status of Unknown, with the IP registered as 10.0.1.2 (Unity)I'm at a loss as to why its at this.

Hello, OCS 2010 (codename Lync) will be officially released soon by Microsoft. Do you know is CUCiMOC will be supported for the client (latest CUCiMOC is version 8). If not, when can we expect this to happen? Thanks.

Hi everyone.Relay is configured for sending email notifications to the user when you have a voicemail. But we have a week without being able to perform the functionality. We verified the settings in System Settings> SMTP Configuration> Smart Host and...

I dont have a lab handy and was wondering if anyone has done this approach:COBRAS export everything out off Unity 4.2COBRAS import to CUC, but only Subscribers first no messages  *then* ICOBRAS import to CUC, no subscribers, just CallHandlers. (This ...

If customer is not interested in upgrading CCM v4.x to 8.x using the 3 and 3 promotion, are we offering an upgrade SKU at 50% off Enhanced IP User price?

Can't find where to set the Zero out extension in CME 8.Under CUE 7 it's right there under voicemail/mailboxes/Also is it possible to skip through voicemail by maybe adding a "Next" soft-key to the template?

I am using Cisco Unified CM 8.0.2.30000- 1 and I added a standard dual mode for iphone device.  When I enter the name into the iphone for mobile manager 8.0 and ip address i get a "verifying account information" then "no lines detected for device".  ...

I'm trying to Integrate Unity with CUCM and I'm unable to integrate unity.  When I verify it fails.  I believe i have call manager configured properly.  Do I have to have any sort of configuring on the switch that they are connected on?Thanks,Jeremy