Unified Communications Infrastructure

I am totally new on this, but running into a problem as below; and attempt to fix this issue.Someone modified the voice greeting on an ip phone. This ip phone is where employee will dial-in and leave a message if they can come to work or not in the c...

Hi all,I have Unity 7.02 Integrated with CUCM. when I am calling Unity I am not able to hear the greeting.I would like to add these notes:1- Unity and CUCM in the same subnet.2- I am able to send DTMF to unity I saw this in port monitor tool.3- If I ...

Hi,I have Unity 7 and I need to add some Internet subscribers where I do not need to give them voice mail, but I faced the following:When I am calling from AA and enter the extension number of Internet subscriber and the Phone which has this extensio...

Dear Experts,I'm a newbie in the Cisco Voice Mail system and I have been assigned a task to add a greeting message that been introduced to the caller which call some telephone numbers in my company (not to all extensions). This should be implemented ...

Hi,I have a client who is palnning to upgrade thier voice infrastructure from the version 4.x to 7.x. They just need to migrate only the DLU from 4.x to 7.x since the they are re-structuring everything(included IP addressing, DID range etc).Can any p...

Dear,I have unity express 8.0 integrated with CME 7.1 and when i receive a call the Auto Attendant picks up the call and try to enter an extension (example 3113#) but the unity plays the followig "Are you Still There" and sometimes it only say transf...

Hi,  I'm going to be upgrading our Unity box from 4.0.5 to 7.0.2 using cobras. I'm building a new server and will be shutting down the old and giving the new box the same IP and name. From the CM end of things (4.1.3) is there anything that needs to ...

Hello,I'm wondering if it's possible to use Nuance ASR as a second auto speech recognition language option other than US English with Unity Connection? Has anyone done this integration,is it possible and supported? I'm being told to use Cisco IP-IVR ...

Can the codec selection for CUCIMOC be specified anywhere at the client end, or is the only way through Regions and Device Pool on CUCM. (I have a client which appears to be contantly selecting G.729 when the region would  indicate it should select G...

Guys,Wonder if someone can help me on this.I have a customer who is currently running CUCM 6.1(3). They have asked me if they can achieve following through existing CUCM kit as a part of mobility features.My customer has on occasions phoned a mobile ...

Hi,I have created my voice mail ports, LG,HL and HP. I also created voice mail pilot and profile, assigning the pilot to profile and then assigning profile to the line of the IP Phone.I can dial the pilot number and voice mail port numbers, but when ...

We have multiple offices and each office has it's own receptionist. Currently if you are leaving a voicemail for someone and hit 0 during the greeting it pushes the caller to their local reception which is good. However if you hit 0 after the greetin...

We  have deployed BACC271 for the past 6 yrs which will interact with CNR  & DPE and already have > 1lakh docsis license. I have some query  regarding the same.1)   I want to link this with our existing Accounting s/w. Now registrations  of DOCSIS mo...