Hi, I have an issue after upgraded the UCCX 4.X to 7.0 using the DMT, my customer tried to get the recordings of the calls from the agents, but when run the record viewer in the supervisor client got a message error "Following server is unavailab...
Hi Guys,I wonder if someone can guide.I have a customer who has deployed 10*IPC2.1 softphone clients and wants to move to 7.0 with CUCM upgrade. They don't have UCSS with older IPCs. Does this mean they have to purchase IPC software and client licenc...
Can anyone able to share with me how to do it on only one voicemail ?The requirement is as follow,1 greeting on office hourAnother greeting on after office hourThanks
Hi,Would like to know in the Unity voicemail where can I verified the default voice prompt when new user dial in the vm access with that press 1, 2,3... /Many Thanks
Hi All,Anyone please help adviceI'm planning upgrading my presence server from 7.0(3) to min 7.0(5) as the read in the compatibility matrix with lotus sametime server 8.5.1.Because there's a vary version such as 7.0(5), 7.0(6), 7.0(7), 7.0(8), 7.0(9)...
Hi ,Having an issue configuring my AA. I've created the translation pattern to map the appropriate DID number to my Voice mail pilot (which greets users to the AA opening greeting).Verified that the TP is working via debug isdn q931 command but when ...
Hello,I have an h323 router connected to our CUCM 8.0.2 server and I have outgoing access working. I dial a 7 digit number and the call goes through.When I add the following to the router to allow 3 digit service codes to go out to the PSTN my 7 dig...
Hi All, We have a UC520 and the system is giving us an engaged tone when ever we dial voice mail from both our external and internal numbers. I have been going over and over the config and can not understand why we are getting an engaged signal w...
Hi Freind A strange issue we are facing in our network the issue is that.We have hardphone and CUPC and intermittenly we are facing a one way audio problem . This issue is random for phones.We checked network and it is ok and working , tried pinging ...
I am totally new on this, but running into a problem as below; and attempt to fix this issue.Someone modified the voice greeting on an ip phone. This ip phone is where employee will dial-in and leave a message if they can come to work or not in the c...
Hi all,I have Unity 7.02 Integrated with CUCM. when I am calling Unity I am not able to hear the greeting.I would like to add these notes:1- Unity and CUCM in the same subnet.2- I am able to send DTMF to unity I saw this in port monitor tool.3- If I ...
Hi,I have Unity 7 and I need to add some Internet subscribers where I do not need to give them voice mail, but I faced the following:When I am calling from AA and enter the extension number of Internet subscriber and the Phone which has this extensio...
Dear Experts,I'm a newbie in the Cisco Voice Mail system and I have been assigned a task to add a greeting message that been introduced to the caller which call some telephone numbers in my company (not to all extensions). This should be implemented ...
Hi,I have a client who is palnning to upgrade thier voice infrastructure from the version 4.x to 7.x. They just need to migrate only the DLU from 4.x to 7.x since the they are re-structuring everything(included IP addressing, DID range etc).Can any p...
