Unified Communications Infrastructure

Unity Connection version 11.5.1.15900-18 I am trying to convert LDAP users to local.When I try, I get an error: This user cannot be disassociated from the LDAP Directory.Active User Imported from LDAP Directory I had the same users in Call Manager an...

Hello, planning a deployment of Expressway with MRA services enable and reviewing the DNS SRV records requirements, I notice that on the DNS server of the network, there are already _sip and _sips records with a target host for microsoft services, wh...

Hello CSC,  A customer of ours has asked if our CUCM tracks hold times for non-UCCX inbound or outbound calls, similar to how it's reported via UCCX/CUIC. Does CUCM track this data, perhaps via CDR? I tried doing a test call and exported the CDR reco...

Hi, I have upgraded Expressway C&E from 8.2 to 8.8.2 (the latest). After upgrade the Expressway has a connection with the CUCM, but not anymore with IMP. In the GUI from Expressway-C and checking the "IMP and Presence nodes" I see the status Inactive...

When I try to delete a Unity voicemail account, following messages appear:Failed to delete Unified Communications Manager user association. To force delete operation, click Here.Unable to disassociate user (user account name) from Unified Communicati...

CER Emergency Responder to Red Sky Intrado ERL - Outbound Called number shows RedSky XXX-XXX-XXXX LD Number to EndUserWhen an End-User picks up an IP Phone and calls 911 - The Phone shows it is calling 911 and then it shows it is calling a LongDistan...

Hi  We have done the QSIG integration with Alcatel PBX and Cisco 4451. When Alcatel calls into Cisco, the Name is displayed but when Cisco calls into Alcatel, the Name is not displayed. I also noticed that when on Q931 signaling, the Name is stated i...

SX20 is showing registered in CUCM Able to login to device webpage.But in TMS server the device is showing as 'not registered with unified CM'.Deleted the profile from TMS server but still same error message coming up.Please advise.

Hello team, I have an existing voice gateway with a TCL script and set of audio files 10 57048 Dec 19 2016 19:18:52 +00:00 en_welcome.au11 17167 Dec 19 2016 19:21:04 +00:00 en_reenter_dest.au12 57048 Dec 19 2016 19:20:16 +00:00 en_enter_dest.au13 143...

As the title states, we have two Jabber devices that will be used for WFH purposes and they cannot talk to each other. We confirmed this when they called each other and no sound. We tested with a conference call with both devices in the call to confi...

Hi Guys, We are using CUCM 11 and we have a requirement to monitor the number of active calls over our SIP trunks. Currently, we have 4 SIP trunks that we wish to monitor. Ultimately what i want is to be able to see the total number of active calls f...