Unified Communications Infrastructure

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I have prime collaboration assuarance and analytics version 10.5  installed in my LAB setup. I could not see any other options other than the backup option under the administration tab; I beleive this option is to schedule and run backups for prime c...

Hi Guys,I'm trying to get call details from the Attendant console queues for missed or abandoned calls. I have looked at the reporting and it gives me how many abandoned calls but does not give me these call details.Is there any way of doing this fro...

neil.moran by Beginner
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HiWe have this issue here in Cisco 9971 SIP phone. Our organisation has mixed alcatel and cisco phones, but both category users are integrated through Active Directory, so cisco users as well alcatel users get each other's caller-id , but there is on...