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I select some historical reports and receive info like this:There are no items available, because you are not authorized to view this data or the items have not been configured in the ICM and/or IPCC database.Contact your administrator to confirm you...

Hi there,I have an ICD script that send an email when a customer is in the queue for X time.there is a problem with this, this morning I got an email that said that a custumer was in the queue for 59 minutes which is an big error. I would like to fi...

I am building a new script on the UCCX and I want to set a parameter that will log the button pressed on the phone (say a user hits a menu and presses 1, I want the system to carry that over to the next script) so I can set and (IF varible) that says...

Hi,For a customer I developped a CRS/CCX application with the script editor and the size of the script is around 150-160kb.I estimate the number of simultaneous calls around 50 max maybe 100 ...I ask this question because in the past I loaded some XM...

Does anyone know if quality manager licensed by recorded agent, or by supervisor.Please let me know.Thanks,Ohamien

Hi,We have a customer running on IPCC Express 7.0(Premium) with CCM 7.0. They have Rightfax server integrated to CCM to send out fax messages. Pls check into below requirement and suggest if its a do-able solution. If yes, pls suggest, how can this b...

I have an agent running CTIOS 7.5. This agent's PC locked up while the agent was logged in and in the ready state. I'm assuming that the locked up PC was due to a windows error. During the time of the lockup and during rebooting her computer the a...

Hello Experts- Can anyone help to explain how this can happen?We've had some reports from our callers that they are able to hear other conversations (our internal side) while waiting in queue over the MOH. Of course I cannot reproduce the problem at ...

I use sample icd.eaf script in ipcc express version 5 with callmanger business edition 6.1We need to redirect call in off days and on off business hours to specific number Thank you for help

Does anyone know how to get the CALLICMInfo table in CVP Reporting Informix database populated? I have enabled all VXMLapplication data and I do see data populated in almost every other table except this one. My first instinct was that the CallGUID ...

I just finished CCM upgrade from 4.x to 5.x. It converted my JTAPI and RM users into a standard user and not an application user. The problem is that when I setup UCCX 5.x, it will not take the accounts because they are not application users. How ...

Is there an easy way to determine what the concurrent agent logged into CTIOS is for any period of time (ie peak per day, week, month, etc). Is this data stored historically? If not, is it stored in an accessible file to check real-time?Thanks!