Contact Center

We are currently using EIM 4.2(5) and have set up auto acknowledgement emails for the various inbound email aliases. The customer wants to send these auto acknowledgements from a no-reply email address rather than the address it was sent to original...

Hi, If the ctios server A lose heart beat with the ctios server B,what will happen?Thanks,Gnan.

Hi AllDoes anyone know if the supervisor desktop can display if calls are meeting the configured service level of a CSQ?I have a customer that had (previous system) a realtime display showing the % of calls meeting service level and what the same fun...

Have a couple of questions that I need clarification on with some backup documentation please as this has to be clarified as we are having issues that need to be resolved.1. Within the system there is an Enterprise parameter that allows the superviso...

Hi,I would like to know whether there is any setting in IPCCX 4.0 by which agent which is logged into IPCCX system using either IPPA or CAD automatically logs out after a specific time? If yes, what is the default timer and how do we change the same?...

SIDE A:UCCE 7.5Callmanager 6.1 Publisher, Subscriber 1CVP A serverAWDB/HDS/WebviewSIDE B:voice gateway 2851UCCE 7.5Callmanager Subscriber 2CVP B serveripcommunicatorprotocol is SIP for all systems.Agents login to ipcommunicators at side B location an...

I am using IPCCE 7.1 with CVP 3.1, is there any way to know Number of calls answered within SL threshold per agent

I have set up the Ooutboudn Dialer. Cna some oen tell me the what I need to do for my campign running.I have configured the Campaign in the ICm. But gettign struck at the Scriptign stage.Thank you,

IPCC Express Premium 4.0Hi All - We have added a system DSN to write to a off box SQL DB, have also added the DB into Administration Pages.The problem we are having, the DB is not appearing in the read DB step on editor, any pointers would be great....

Hi,We are getting an error message "The Agent or workflow initiated action request fail"whenever there is an Supervise transfer of call by an agent.Checking previous topics i have also confirmed that "Caller Number" and "Redirected Number" both are ...

Anyone know Sa user's password of Contact Center 5.0??

when I am trying to add a database in ipcc express ,im geting the following error: Error: Error while handling input requestcom.cisco.app.ApplicationException: can not acquire ClusterMutexcom.cisco.config.ConfigException: UnmarshalExceptionjavax.xml....

HiIs there way to do clear CRS Database?.Because we are planning to go live, so needs to clear all the UAT records from Database.Our system setup is UCCX 7.0.1 and CUCM 7.0.Please advice it would be much appreciated. ThanksRegards,Param

Hi,We have ICM 7.0 with Side A and Side B.Now system Hard Disk Space is showing very low.Even HDS database is also showing 90%.We are planning to add one more HDD.Can anyone help us how we can proceed further.Thanks