Contact Center

Dears,I have a customer that by mistake delete the appadmin account used to administrate IP-IVR version 5.0.2, how can we recover this account back or start initialize CRS system again with Administrator ciscocisco account.I have CUCM 6.1.2, IPCC Ent...

I have a question regard this report. In CRS, you can set Service Level and Service Level Percentage. So for instance, I have SL=30 and SL%=80. So to me, if a call center answers 80% of all their calls within 30secs, I have met 100% of my Total Se...

We are using CRA 3.5Is exist any way to know when JTAPI Subsystem was restarted? Which API exist?

Hi,we have CUCM 6.0.1a and UCCX 5.0.1, the agents login through extenion mobility and then login to CAD successfully, but supervisors when they try to monitor the agents they receive error, extension xxxx is not found and if the agent login through C...

Hello.Question #1:I have a script that redirects a contact to a remote destination. If I then use the Get Contact Info step to monitor the value of the Active Attribute it is always FALSE although the contact is still active. It seems that with t...

Hi, all.I have a Cisco IPCC Express 3.1(3) sr2 running on CCM 3.3. Encountered an error when trying to generate report: Detailed Call by Call CCDR using the Cisco Historical Reporting Client. And this error happens only for certain report period e.g....

I just set up a new IPCC 4.5 and had it working yesterday but now every time I place a call to the CSQ the CAD agent switches from Ready to Not Ready. If I click Ready it will go to Reserved for just a second and go right back to Not Ready. It will...

Hi,we have 2 CCX 5.0(2) - master and slave and we have workflow for recording calls (one call on one IPCC and the other on the other IPCC). Also we have two GW through which calls are coming. On the SW where we have spanning one source port is monito...

Dear all,Does anyone know what is the reason to cause Cisco Desktop License and Resource Manager Service to failed?Thanks

We send all of are calls to Queue Manager for call treatment. We get to the VRU via a Translation Route node and then we use a Run Ext Script node to run the required Queue Manager script.The other day while monitoring one of our ICM scripts I notic...

Hi all,Is it available an Audit-trail facility in UCCX, like time stamp and useId's who made the configuration and script change?thanksRegards,Param

Hello,my customer want to see live how many people are on a queue from the agent software. if you click on reports you can see that but 1 it doesn't refresh automatically and 2 he would like to have this info on the main page.we are using uccx 5 sr2....

All, I am having an issue and I found the resolution I think in the troubleshooting guide.Cause 2:There are no in-service Call Servers. The Call Server may take itself out of service when ICMresponse times get too long.Action 2:Within the Operations...

All, Do I have to regenerate license keys for this upgrade? Basically I am upgrading UCCE from 7.1(5) to 7.2(6) and I am trying to figure out to do with CAD and CTIOS. I definatly want CTIOS at 7.2(6) if I can keep it there. Do I need to upgrade...

I'm writing a script for a confidential employee hotline to allow for dialing options to leave a voicemail. I tried debugging the script and this was the error. The documentation is unclear on what this means or how to fix it. Task:2100009834PlayProm...