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We are running 5.0.2 Build 64 of UCCX, and I would like to upgrade to version 5.0.2 SR2, but the build number is listed as 45. Is that the build number for SR2 or is that the build number for version 5.0.2?Any replies would be greatly appreciated.Th...

Can something explain to what in a nutshell what the Cisco Unified CM Telephony Subsystem account (aka JTAPI) and the RmCm Subsystem account do exactly between UCCX and Cisco CallManager?Thank you!

Hi AllWe have callmanager 4.1(3) with Cisco IPCC Express Prem 4.0, have configured the scripts, resources etc. and logged into the agent ok.When making a call to this CSQ, the call will attempt to deliver to the agent, CAD (agent) will go into a not ...

The CRS rejects some calls with the following reasons, according to CRS Administration :setup failuretrigger failedThanks by advance for your help

Dear all,I want to deploy Outbound Dialer with CVP. I use ICM 7.2.5 and CVP 4.1.If anyone had experience on it, please share me a script or a idea.BR,Thanh

i want to see that 'hops' a single call makes.. there should be an unique number for each incoming or outgoing call right? is this RouteID?i want to have this informatie:route - telnumber that is calling - telnumber calling toThanks in advanced

I know this should be easy...but.our normal hours are 8:15 to 4:30. on xmas eve we are closing at 3pm. what would be the way to set his up beforehand? or is it easier just to change TOD on that day?Thank you

I have the VoIP monitor and recording working , we finally hear the calls , but we have severals concerns:1) We want to record automatically calls to/from PSTN using only the IPPA , this can be done? 2) When we use the IP Phone Agent (IPPA) in Cisco ...

Hi,We have ICM 7.2.4 with cisco OUTD implemented.Router,logger(With campaign Manager) are located centrally and agent and MRPG's are connected with 10MB WAN link.The problem we are facing is whenever we set callback its workibg intermittently.Can som...

Got an IPCCX 5.02 in HA mode. On the first node, when I goto Control Center and click on the log icon from the CRS Engine, I get a blank page. I know the logs are there as I see them in the wfavvid\logs folder. The other server seems to be working wi...

Does the Webview reporting have a field that increments a handled call to the same half hour interval in which it was originally offered? Similarly for the abandoned calls.

I am looking for a Service Desk S/W to integrate with the Cisco UCCX What do u recommend for Service Desk S/W that can be easy integrate with UCCX and ITIL compliant ?RegardsMohamed

We have noticed that our reps, on our Avaya switch, are not included in the ExpectedDelay calculation, unless they have a skill rpiority of "1", no other value. Is there a way to correct that?

When I attempt to add a new JTAPI trigger to an application, I'm getting an error just below the Directory Number textbox:* Could not update the user on the CallManager.I am unable to figure out the cause. Any help on this would be greatly appreciate...