Hi, I have strange problem.In the TCD reports some of the reports do not have the AgentSkillTargetID and SkillGroupSkillTargetID value.But the call is answered and the Talk time also there.And the same time TimeToAband value also there.The Calldipo...
When we are checking with reports in webview, I find high number of call errors in a particular call type. When I trace the webview db, i found it call come from ErrorCounts (should be script errors) and i found some of the calls route to the "X" bra...
I have two skillgroup like QtoSG1 and QtoSG2 1.The call has to wait for 15 sec if agents are busy at QtoSG1. or 2. The call has to come back to QtoSG1, if are available within the wait time 15 sec. 3. The call has to forward to QtoSG2, if it exceeds ...
Hi all,I was wondering if it is possible to create a script that will transfer the caller to an conference call.This is the situation:For example there is a telephone number 1000 which is used as main conference number. When someone calls to the scri...
Hi,My customer wants to upload the prompts real time himself and wants the script to upload it directly to the promt repository after that, instead of using the pre-recording prompts.Is this possible?How?
Greeting's,I need to add a holiday schedule to my current script. Couple questions, is thier a step for this? If so can I use this one step for a whole year of holiday's or do I have to use this step multiple times in the script?Any guidance or input...
Hello,I am running a comprehensive CVP mode with NAM and CICM.On the Gateway I am getting the following error**** CVP HANDOFF.TCL: DB692265.87F811DC.82B2C624.8892778E abnormally disconnected with code 38. ****I can see the switch leg completing.CVP i...
Folks, I created a user in IPCC 4.X and assign him supervisor priviledges under user management in IPCC. When i try to login to the supervisory software, I get an error that says "userid is unknown". The user i created was cisco and the passwor...
I have Agents in one department where the wrap up code box populates but they are not allowed to select their wrap up code. The box is grayed out so they can't select it and press ok. Using version UCCE 7.2.1 CAD version 7.2(1)
Hello,Sorry for such a basic question....new at contact center....I am using UCCX 5.0 express and when my agents are on a call, the work ready folder icon is grayed out. I have enabled wrap up times in agent based routing settings and on the CSQ (do...
Hi to all!I have an issue with some access to write permition from ivr script to network sahred folder witch is mapped to network disk drive.From Windows respective all persimmons are correct but I start debug in script at write step to network disk ...
I am running CRS version 5.0I am believe somebody removed the base on an IPCC agent before removing the agent. If I go into control panel, I do not see either as installed programs, but when I try to install the new version, it errors out and states...
We are currently trying to provide information to assist with a question about whether a supervisor made an agent ready using CTIOS desktop client. The agent in question did not have agent state trace on at the time. How can we determine whether th...
