Setting up a new PC at work and I cannot get logged into the Cisco Agent Desktop. The login process appears to be working flawlessly until the very end, where I recieve the following error: "Unable to Create Session with Server !"This is a brand ne...
User has access to webview report However, the problem appears when user try to customized any reports by using InfoMaker.error appears saying "domain\user" is not a valid user in database Instance_HDS
Recently, I'm installed an IPCC Enterprise 7.2.6 but when I login to webview, I'm only see realtime reports and I dont see histroicar reportsDo you have any idea how fix this
Looking for recent docs for GED-125 (IVR Interface) and GED-374 (MIS - Message Integration Service). Does anybody happen to have a copy? I have a GED-125 but it's from 2002.
Hi, I would like to know if this is possible and if someone has a sample on how to accomplish this.I would like to do the following:If a customer is waiting on a queue for more than 5 mins to transfer the call to a different queue if only the other q...
Hi,Is it possible to setup the recording of all contact centre calls using the Premium edition?For compliance reasons - I need to have everything recorded and I'd like to know if I can do this out of the box or if I need a seperate app to do this.Tha...
We have a Standalone Gateway and CVP server. Inbound calls are sent to CVP server where the user can Zero out to customer service but the call transfer back through the gateway is not working.Outbound Dial-Peer setup as follows:dial-peer voice 801 po...
Dear all,I would like to know how can I add a '0' before the ANI number that I get in the "Get Call Contact Info" step and send this new value to the CAD and to the agent phone as the ANI number. This would get easier the callback for the agents.Than...
Hi,I am using CTIOS. I am able to blind transfer a call to a Dialable Number (Route Point). However, Consulting a call to this Dialable Number fails with the error code: IPCC Error[13059Your request to make a consult call failed.Please Help!Thank You...
I am having problem with ICM Subsystem office in my CVP. All the services in ICM are up and running, PG, PIM are up and active.I have even reinstall the CVP but still the problem is same.
I have a question on the best way to do the following, if possible:I have Cisco Contact Center Express 5 (Standard) with a total of 5 agents.They have three support/sales lines: Standard-Support, Platinum-Support, and Sales.This is a small environmen...
Hello!We use IPCC 5.0(2), Windows 2003 Server and Tomcat Web Server v3.2.2.Pl, advise me, how i can change default charset UTF-8 (ISO-8859-1) to another?
