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Has anyone encountered this error IPCC Express v 4.0.4 sr1 b029, CCM 4.2, trying to add jtapi trigger via the ?Appadmin? page to an existing application which already has 2 other triggers associated to it. Error: ?* Could not update the user on the...

Hello,Some customers from the list of customers for outbound campaign weren?t reached during this campaign. Whether possible to renew performance of this outbound campaign at once after its finish, instead of through the certain time interval?Best r...

This I'm hoping is a dead easy one.. from the agent desktop/supervisor desktop, how does the agent know how many people are queuing at one time please?Many thanks in advance! Mike

For a certain queue, we have "generic" user ids that are shared among several users. The problem is that sometimes, a user will login with an id that is already logged in at another workstation, which kicks out the original user. Is there a way to ...

I've been told that there is a way to "count" the number of times callers have been transferred to a particular branch of a script through the set session step. Does anyone know how to do this?Thanks,Glenn

Is it possible , in IPCC Express Premium, via a CRS script to adjust a CSQs Minimum Competence based on a reporting stat. Say for instance the wait time has increased to two minutes can you drop the skill level from 8-5 to allow for increased agents...

So, I have setup a System DSN within the Server ODBC system and I have created a DSN with the same name in the Database subsystem on CRS to let my script access the DB server.The problem is when I add the DB Read step and select properties there is n...

IPCC 4.0x. Noticing that it seems the script doesn't pickup the wav file if I put a wave file manually under the wfavvid/prompt/user/en_US. Instead it works if I use prompt management tool under the craadmin. Is this the only way? in IPCC 3.x both wo...

In the Script section of the Configuration Manager, System Information how do I use the "External script Validation" Field. Thanks

Can i Use a single PG to connect to Avaya ACD, CCM, and IVR. ie Avaya ACD through PIM instance1CCM through PIM instance2and IVR through PIM instance3.All the PIM instance belongs to the same PG.

In an ACD environment, ICM generates a label targetting the Skill Group rather than the specific Agent. And ACD takes the routing decision to which agent the call should be routed.Then, why does a PG updates the status of Agents to ICM in this scenar...

Hello all,I am a newb to the IPCC world and have been handed the task of configuring a new route for our call center. I understand that i would need to add the route in the service explorer, add a cti route point in call manager, and add the appropri...

Hi,we have deleted some users from the IPCC ->RmCm->Resources.These resources do not appear under the Resources in IPCC express.But when we generate the Historical Report, we are able to view these deleted users.Please suggest about how we can remove...

IPCCX 3.5(2). I want to create generated prompts for number to use male voices. The parameter for gender is allowed with '1' as a value for using Male voice however it does not work. Documentation makes this note: "Note If the language associated ...