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HiI have IPCC server with two NIC cards. One for normal activities and the second for monitoring.I have IPCC express Premium 4.0.4 Build_140 and OS 2000.4.3a. Can you help me with configuring silent monitoring? What I should configure on IPCC server?...

I'm very confused to choose product. My Goal is designed IVR System can support 100 E1. Someone can advice me about Bill of Materials. IVR or Customer Contract Portal

We have IPCC Express 4.0.3, and we are having a problem with sessions staying active, so we eventually run out of sessions. It appears that what happens is that some callers hangup while in a queue, and CRS then seems to hold onto the session and ne...

can anyone help me in listing out the essential ipcc componets required to set up a ipcc lab environment

I am wondering can I safely upgrade a co-res IPCC on my Call Manager server to either Enhanced or Premium to the max of 10 agents?

Hey netpros:I'm an IPCC newbie. Have a customer that is requesting any way to automatically put an agent into 'Ready' state once they log in? I'm thinking there must be a way to do it, but haven't come across the answer yet. Any ideas?Thanks,Vance

Hi all,We are gearing up to switch our system to ICM 7.1 from 6.0 with a custom CTI desktop that displays a screen pop that includes data fields from the dialer table during an outbound campaign. This way the agent has all the information they regar...

HiI am going to order a IPCC bundle with IVR, IQM and agents. IS IPCC itself a software or is it a solution?. Is it capable of ACD functionality or any thing else. Does IPCC bundle include any other functionality like outbound dialing and web collabo...

On the active call router, the CCagent show 30/30 PGs online. On the inactive call router, over time this can drop to 29/30, or 28/30. Is this an issue of the routers not talking to each other or a case of all the PG's maintaining a heartbeat with ...

Is there a way to reset the counters to zero that are displayed by the Showall, Showstatus etc commands without stopping/starting the VB services?

I am trying to use a string array defined as a single dimension array and then attempting to assign a value. See attachment. I cannot find a good example in the CRS doc. Any help would be appreciated.

I have a prompt recording script that I have used in IPCC Express 3.5.3, I am trying to use the same script in 4.0, but because of the change in the way the prompts are loaded in version 4.0, I need to use the prompt upload step in my script. I am ha...

With IPCC express 4.04, Is there a report that shows what was the highest number of calls waiting in a specific queues?If not, is there a way to create such report using Crystal reports.

This may have been asked already, but I searched and could not find an answer.Is there a way to convert scripts that were generated using the scripting engine in IPCCX 4.x for use with IPCCX 3.5?