Contact Center

I have a request to push the current oldest to a Readerboard, however, the query to select LongestCallQ from the Skill_Group_Real_Time table yields null. Could this be a calculated field in mssql? Or where can I get this information in any of the t...

HiIs there a reference on how and which products third party Contact centers from vendors like Avaya, and others can be integrated with Cisco IPCC.Regards

Hi all; I'm running ICM 6.0R2 setup to point pgb to a new ccm. The setup log shows ERROR: Cannot set Dialog control text and CTIOS agents can not connect. If I run setup and point back to the original ccm, everything's fine. Any ideas?

We are able to record all except 4 of our 11 agents associated with a queue. It appears to record but when we try to play back -- there is no sound. The only difference I have found is these 4 agents are running on Windows 2000 while the rest are ru...

I have a customer which needs to save the agent conversations recorded files and the CRS Historical Reports for years to come. What's the easiest way to do this? And after saving them how will they play them(in the case of the recordings). Are wav fi...

Hi, we have an icm 6.0 with ip ivr 3.5and ccm 4.1on the icm1 router process display this information: Translation route timeout for controller PG1what can we do with it?

Running ICM 7.00SR3. Is their a way that to can setup reason codes for a certain group of agents and not for other agents either via a team or via agent desk settings? The documentation for the Desktop Administration indicates that the Reason Codes c...

Guys,I'm building a 4.04 version ivr (CRA) to go along with our new ICM 7 system. I'm having an issue with calls that reference the IVR. No calls will transfer over to the CTI ports that have been defined in the CTI port group in the CRA. I monito...

Hi allIs it possible, somehow, to set when sending an email form IPPCX send email step, to send 1st email to 1 agent, next to 2nd agent....etc Somethnig like round robin when sending emails ThanxVlada

Hi,Is there a way to open .ICMS files (ICM Internet script editor) offline without connecting to ICM server.Like you have an option in CRS Editor 4.0 to logging anonymously.BRC

Hi allI have problem with IVR ports (ipccx 4.0 PRE), when i upload license with 5 premium seats i get 5 ivr ports (it should be 10, right), than i add rest of the 5 licenses, but IVR ports are not moving from 5!!! If someone has a hint or a trick i a...

Hi,ICM Enterprise 6.0what are the steps required to change agents from CAD to CTIOS.BRC

My supervisor wants to be able to view that status of all agents, i.e a quick web view of each agents name and if they are logged in, out, ready , not ready and the reason codes for being not ready or logged outcan anyone point me in the right direct...

Does anybody know that supervisor can schedule the recording on ipcc 4.0x? thanks