Hi all, We are running IPCC Enterprise 6.0, the client requirement is that the agents should be able to insert the announcements in the script as and when required without touching the IPCC servers (ICM, QM?) Does IPCC have a feature wherein agent ca...
HiIPCC 4.02 co-resident on CCM 4.13. IPCC and CCM were running fine until we restarted the server because we noticed chat was not working properly. After restarted, the Microsoft Distributed Transaction Coordinator can not start any more. Rebooted t...
IPCC 4.02. I noticed that the "work" icon on agent desktop greyed out on the agents PC. PC are running XP with either SP1 or SP2. Has anybody noticed this?
I am trying to clarify something about the telecaster id.In some of the books it says you need to associate the IP Phone agents with the telcaster id. Other manuals say use the jtapiuser ?I know it works wothout the telecaster id but what is the corr...
Hi,We are going to update our IPCC server from IPCC express standard 4.0(1) to IPCC express premium 4.0(4).I tried to run the CRS4PreUpgradeTool on the CRS server and I don't receive any result. It creates a directory log and subdirectory sql, but it...
I am having problems with a script that I created. During my debugging steps it was working but as soon as I finish my session on IPCC it stops working. I am using IPCC 3.5 Express. I have attached my script, if someone can find what is wrong becau...
Can anybody suggest any pointers to determine if we have the ICD enhanced package or not? We have IPIVR 3.1(2), not quite sure if it's enhanced or not.Thanks in advance.
I always get the error message when installing the IPCC 4.0(4). The error message said that ".....unable to resolve dn because an ou was missing".I checked my AD, and found the installation program created some OU on the AD tree.Can someone hit this...
Folks,I have a IPCCX 4.0.3 deployed, and recently - we have upgraded it to a HA deployment. Now, the problem is that the cluster reports Partial Service as the VOIP Monitor Subsystem is in Partial Service. Any advise on how I should go about this?Sec...
Got a CRS 4.0.1 setup with CCM 4.1(3). Had a very simple script providing the ACD function. but the the CRS CTI port redirect the calls to a agent, I can only see the CTI DN but not the CallerID of the original caller. How I can get this displayed o...
Hey,Whe are using IPCC express premium 4.0(4).We are trying to find a solution for when an agent dials out that not his phonenumber is shown but the routepoint or just hide the number.Does anyone has an idea how to do this?thanks in advanceJoke Van B...
Hello,Are there any guidelines on the amount of survivability applications that can be run on a 5350XM?Below is an example of 2 different apps I intend to setup but I'd like to set up approx 20 for 20 different departments.Regards,Michaelapplication ...
