Contact Center

Hi allIs it possible, somehow, to set when sending an email form IPPCX send email step, to send 1st email to 1 agent, next to 2nd agent....etc Somethnig like round robin when sending emails ThanxVlada

Hi,Is there a way to open .ICMS files (ICM Internet script editor) offline without connecting to ICM server.Like you have an option in CRS Editor 4.0 to logging anonymously.BRC

Hi allI have problem with IVR ports (ipccx 4.0 PRE), when i upload license with 5 premium seats i get 5 ivr ports (it should be 10, right), than i add rest of the 5 licenses, but IVR ports are not moving from 5!!! If someone has a hint or a trick i a...

Hi,ICM Enterprise 6.0what are the steps required to change agents from CAD to CTIOS.BRC

My supervisor wants to be able to view that status of all agents, i.e a quick web view of each agents name and if they are logged in, out, ready , not ready and the reason codes for being not ready or logged outcan anyone point me in the right direct...

Does anybody know that supervisor can schedule the recording on ipcc 4.0x? thanks

Hi allI have a recording documnet step in crs 4.0 script. It works as it should when using termination digit #, it then sends an email with attached .wav file. The problem is though when the user forgets to press # and just hangs up the phone, then t...

I would like to create a script where the customer can change the hours of operation by editing a parameter. Does anyone know how to accomplish this?

I am going to upgrade my IPCC box fm 4.0(1) to 4.0(4).Is there any checklist that i need to folow.Can anyone share his experience about the upgrade..Also do i need to install only the IPCC 4.0(4) or start from OS and then IPCC ..Thanks in advance..

Is there a way to display realtime statistics(logged in agents, calls in the waiting, talking agent,etc) on CAD? I know we can use third party wallboard to do this. But our customer currently have nortel symposium call center system on which agents c...

Is it possible to install IPCC 4.5 on a windows 2003 machine ?The installationprogram is looking for windows 2000 with sp4.I know it's not supported, but in our labenvironment we only have w2k3 servers.Kind regards.

When I open the real time tool from app admin, the status shows "Not connected" all services are runningany ideas?

Could please someone help me withe the following:1)is busy other included in Not ready time?2) what s the relation between talk time and "Active"

I have a get reporting step which shows total calls to the queue. I only want to show the total number of calls into the queue for each day, so each night the data is automatically purged, can this be done? In my get reporting step I have the row ide...