Hi, I have a strange situation with an agent that constantly disappear and reappear from the Team pane in the Supervisor Desktop. (IPCC Express 4.0.3)Did anyone face the same problem?What may be the cause for that?Thanks
Hi to all, now I'm trying to make reporting for customer. In one type of report I need to know number of total messages that was received by specific agent, but problem is that I don?t know where to find it, I mean, in what db(CEM or ICM) and in what...
Hi allI want to deploy the IPCX 4.0 redundancy and I have referenced the IPCX 4.0 Install Guide. There are three steps about how to deploy redundancy.1. Install the appropriate components on the server that will be the active server and on the server...
Greetings,I am curious if anyone has ever used the ASR in IPCC 4.x to recognize a complete date such as, January Thirtyith Two Thousand Six. I need to be able to parse each portion of the date into seperate integers. MM DD YYYYI can get it to recogn...
Does anyone know if you can use DTMF to input characters into a string variable?I want callers to be able to enter letters into variables for instance their name using the keypad.Thanks in advance!
Hi all In the Cisco CRA Editor Step Reference Guide 3.5,CISCO said that The Menu step receives a single digit entered or spoken by a caller and maps this entry to a series of option output branches. Dose the menu support the ASR? Thanks in advance...
Does anybody know how to do a range of dates. For example, Frome Dec 1 2006 through March first 1007? I am using IPCC Express enchanced 3.5. If you dont know how to do it in 3.5 if you could tell me how to do it in Premium 4.0.4 would work as well. T...
I need to deploy the IP IVR that comes on IPCC Express 4.0 Premium.What are the steps to implement IP IVR incluing the SCRIPTS if some could give a link where I can find some EXAMPLES???THANK VERY MUCH AND HAPPY NEW YEAR 2007
We'd like to display our real time Agents stats i.e. who is logged in, ready not ready current wait time etc. on a reader board. Has anyone does this before and if so how did you do it? Thanks.
My agents are requesting the ability to see what other agents are logged into the queue and their phone status if possible.This seems like a fairly reasonable request so that agents can easily see which other agents are available in case they need to...
I am trying to execute a Stored Procedure on a remote database server from a CRA script in the DB Read step using the following syntax:exec [SRWebServiceID.prcCiscoSaveMessage] $strMessageIDBut I get an error "java.lang.NullPointerException". I know...
HiI am trying to put together a budget for a small ipcc sytem for a I.T helpdesk enviroment. I am familiar with Callmanger but not IPCC. If i were to create a system for a IT helpdesk with 5 agents that could expand to 50 at a later date what hardwar...
Hi allI recorded some calls through Desktop Administrator, i converted it to .wav with Supervisor Desktop Client, but i can't hear anything, it looks like it was mute, like i recorded nothing, just silence!!! Any similar experience???Any help is very...
I need to modify some of the default reports in the historical reporting software. I need to create a report which lists out how many calls the call center gets per 30 min. The Traffic Analysis repot does almost what I need but it does not show it in...
