Contact Center

Hi all,I am a beginner on IVR scripting, ASR side. I have gone throught document from Nuance and Cisco, but still find no way to program a script which resume the ASR resource, especially in define the grammar.Could any one comment on the followings ...

Hi there,I work for a small company that would like a caller to be given a set of options #1 for sales, #2 for technical support, then Prompt the user to enter in the state abbreviation. Is there a good way to do this with out entering in 50 differen...

ICM script that runs an external IPIVR script that collects five digits and returns it to ICM as PeripheralVariable9. Then returns a ?Dynamic Label? of PeripheralVarible9. If agent is on a call or in ready status and doesn?t answer the call after 1...

I have IPCC Express Premium 4.0(3) and mysql, for checking DNIS. When I create Enterprise Database Subsystem Datasource it work fine but in MIVR log I see: 2397153: Sep 26 06:15:51.367 GEST %MIVR-SS_DB-7-UNK: Checkout Connection2397154: Sep 26 06:1...

I'm using the sample icd.aef script. The agent is available, from the Agent Desktop it shows the status change from ready to reserved but instead of the call coming through the agent's status changes to 'not ready' and the call goes into the queue. ...

I am upgrading from IPCC 3.5 to 4.04. I downloaded the 4.04 from the website. When I do the upgrade will I need a license file? How do I get the new license file?

Helloi?m trying to assign todays date in a variable, it should be D[now].date - in ver. 4.0 but i?m currently using 3.5 - anyone have an idea ?

Hi,One of my customers are trying to move a PG to a different location (different network/subnet). What are the steps we need to follow? Regards,Suman

Does anyone know the exact calculation for expected wait time in IPCCexpress 3.5? I see many posts regarding the step returning a -1, and reference to what is taken into consideration : total agents logged in, talk time, number of calls, etc. What ...

In IPCC 4.x, is IP phone agent initiated recording relying on desktop monitoring feature. I think it is nothing to do with that, right. Just want to check with you guys. Since IPCC 3.x doesn't have agent initiated recording and also no desktop monito...

Hi to all,i have the following scenario: CCM5.0 and CRS4.5, i have phone agents and desktop agents loged in. So when i call the route point it transfers me to an agent - i see the call in the Desktop Agent Application, i can hold it i can resume it b...

I've got an IPCC Express server, 4.04, that was accidentally installed with too many agent licenses. Some of the licenses were meant to be deployed on a different server. Is there any way to REMOVE licenses from IPCC Express without reinstalling?th...

Not sure anybody can clarify the following for me in IPCC 4.x :Can IP phone agent initiate monitor?I understand it can initiate recording.

Did anybody have success in deploying CVP survivability tcl script?I tried to follow CVP 3.1 SRND, the call can not be transferred to an IP phone. The testing scenario is, if the call sent to CVP/ICM doesn't get label, the cvp survivability tcl takes...

Hi,allWe are doing some test about CVP integration with IPCC in our lab enviroment. We have some questions about it.1) If we want to deploy CVP to Play prompt,Collect Digits,Integrate with Database like IVR, Which type should I choose?2) When I confi...