Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

MediaSense Information

Is there any way via Finesse to know that a particular Dialog is being recorded by MediaSense? And if so which MediaSense is handling it? I believe the answer is no but just in case I have missed something.

kpickard by Contributor
  • 236 Views
  • 1 replies
  • 0 Helpful votes

Abandoned Call on queue

HiI need to control the calls received on a CRM when the caller abandone the call, because the agent must call him later (is an emergencies system).When I have Agents logged on the queue, finesse send an event:     <actions>          <action>UPDATE_C...

Precision Queue Reporting

Hi,The CUIC Report Template Reference Guide 9.0 notes that Precision Queue interval data are derived from Skill_Group_Interval fields, but the database schema guide for UCCE 9.0 notes that most fields within the Skill_Group_Interval table won't be up...

ddehart by Beginner
  • 810 Views
  • 1 replies
  • 0 Helpful votes

Prompt cisco-rate attribute

Paul/Janine,       Do you guys know, if cisco-rate attribute works for the prompt element. I set changed it from 2 to 4 but it does not seem to have the desired effect.  Any gateway settings that need to be changed ?Hemal

Resolved! Errors inserting call variable data into a SQL DB using CVP database element

Hi,  I am having issues with inserying call variable data into a SQL 2005 database.  I can successfully write the values from my "Digits" element and the ANI to the DB, but call variables are throwing VXML errors, complaining about the “column name”....

dsemmler by Enthusiast
  • 2696 Views
  • 6 replies
  • 1 Helpful votes
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