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Hello I have a problem in Finesse Login with LDAP user, using softphone, LDAP user can login finesse. But when I use hard phone, I login with LDAP user. Below error shown”The device associated with that extension or dial number is invalid.”. Could an...

Hi All,We are able to integrate with Nuance 9 with CVP 9. We used a simple application where the application would ask to choose for sales or support. For this we used a 2 option menu and in voice keyword we have provide - en-us;approximate;sales and...

Hi Team,Request your help for the Collections in CUIC . My requirement was to pull Campaign names based on the Campaign Group. For Ex if the Campaign Group Team1 has the Campaign S1,S2,S3, by creating the Collection name Team the User by selecting th...

I need to create a custom log file that will have all my application logging. Can anyone please list the steps to create custom log file for my app quicky?I don't like to use addToLog() method as it adds everything to activity log.  Thank you.

Hello,A customer with our call recording solution has UCM 9.2 UCCX 10.5UCM 9.2 UCCX 10.5.  The customer would like to tag each call recording with the call's queue/skill.Which API is appropriate for this task?Thank you

Hello I have a problem in Finesse Login, using the same Phone and setting in Call Manager and UCCX, a Local User Could Login Finesse, but a LDAP user cannot Login Finesse. Could Any one tell me why? Thank youAndy

I have .net based CTIOS Agent Desktop application. In the application I want to Map error code with error message. So that I can show my custom message instead of cisco default error message. For example following are the two error I have got from CT...

Hi,I have CVP stand alone set-up(voice+vxml gw & CVP call+vxml server) along with Avaya ACD.I need to know, can Cisco Voice G/w pass CTI data(i.e. data entered on vxml application) to Avaya ACD along with ani & dnis info?Please note Cisco Voice GW & ...

Can anyone let me know if prioritization of social contacts is supported in Cisco SocialMiner? If yes, how can I check this feature on SocialMiner interface? Also, about defining workflows and management of agent queues. Are these the supported featu...

In Cisco Call Studio, Is there a way to set the name of any component dynamically. For example If I would like to reuse some elements with different names each time I visit those elements. Is that possible ? from Java code or studio?? Any help will b...

Hi Team,Have developed a IVR script for CVP VXML server and a java class is mapped for "OnCallStart" and for "OnCallEnd", I have more then 10 such scripts which need to be deployed on VXML servers but some how I am not able to deploy more then 7 scri...

Is it possible to dividing port per application in VXML server including 100 port license?.For example, allocate  1~10 port to A application and the other port to B application.