Contact Center

Does anyone have a JAR that they could send me that allows for Dynamic Menus W/ Dynamic Exit states? I've tried to do it in Studio w/o a JAR and it is messy and I'm not even sure that it will work. If anyone has a JAR that they could send me, I shoul...

HiI am working on building a java class on CVP studio which should have separate log file using log4j I have complied the code and tested without CVP audium library and it is generating the logs.  However when I calling class using Action Element it ...

Hi,Does socialminer support notifications such as tab flashing for the customers to see a new incoming chat message?For example:Customer has a enquiry and starts the chatAgent needs to lookup the answerCustomer starts browsing another websiteAgent re...

dlender Do you know why the Cisco Phone Gadget does not always work in Firefox when loaded as a tab level gadget? It works fine as a page level gadget and fine in IE as either. What we are seeing is that it does not properly resize the gadget when cl...

Hi, We are trying to develop a custom app, where a caller in Q is asked if he needs to get a callback as all agents are busy. If yes, the caller is prompted in the IVR to input his call back number and time. This is captured and stored in a custom da...

Hello all,COO dialer supports predictive, progressive and preview dialing. In predictive dialing, COO will place calls ahead of time.  When a call is answered,  seemly by a person, dialer will 'give' the call to an outbound agent in Finesse.I assume ...

Hi  I have downloaded the message reference guide,but how to start developing and using these messages. I want to create a CTI application.Thanks in advance for guiding.

In my agent desktop I want to include more stats. Can I use my agent desktop application in filter mode to retrieve skill group stats.Is there any drawback or limitation in using filter mode application?

My customer is working on finesse 10 gadget to prevent outbound dialing if agent doesn't provide required info to call var. He has some questions on how to interact with CallControl.jsp default phone pad. What is best way to get help from the dev tea...

Hello @all,Some questions I cannot seems to find a "simple" report for? Can I create (save as and then edit, I know) the ability to use the 'Contact Service Queue Activity Report by CSQ' reporting on the previous week broken down by 'weekday’ and the...