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Intro to Ansible

Good Documentation

The Great Selenelion


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Forum Posts

I have a customer who wants to understand the folllowingCall comes into Agent A, Agent A transfers the call to Agent B using a Short code that goes into a Skill group, Agent B takes that Call and finishes it.Customer wants to report on that whole jou...

sarbarnes by Level 4
  • 1011 Views
  • 2 replies
  • 0 Helpful votes

Hiwe are doing a DBLookup with a CVP App developed in CVP Studio. Now, I'm facing an issue, that the app takes one second to pass back the controll to CCE.the activity log shows:10.201.34.9.1404830767576.3346.BSRoutingDB,07/08/2014 16:46:07.576,,star...

burkr by Level 4
  • 1809 Views
  • 10 replies
  • 6 Helpful votes

Hi,We are using finesse since 9.1 and have our gadget developed for that. Now we are trying UCCX10 with Finesse 10 and same gadget does not load.So my question is.1. Do we need to do something different while writing gadgets for UCCX2. Do we have any...

subhardw by Level 1
  • 525 Views
  • 2 replies
  • 0 Helpful votes

I have created a Call Type Real time report for 'today' only as in CallsOfferedToday, CallsHandledToday, CallsAbandonedToday, and ServiceLevelToday.Whilst it is easy to sum the offered, handled & abandoned, I cannot not seem to create a service level...

sarbarnes by Level 4
  • 1052 Views
  • 7 replies
  • 0 Helpful votes

Does anyone know if tempates for CUIC 9.01 are any different to CUIC 9.0.2? I had reports running, but after uprgading our UCCX to 9.0.2 , the report template are still there, however, but no information is retrieved (ie in agent report - the list of...

e-pudge by Level 1
  • 1920 Views
  • 5 replies
  • 0 Helpful votes

Can any one help I have 2 customers both if which have similar needs.They have 100s of call types as they take call from many different businesses. They want to be able to summarise those call types into one line so that they can report for example o...

sarbarnes by Level 4
  • 3456 Views
  • 7 replies
  • 0 Helpful votes

Does anyone have a JAR that they could send me that allows for Dynamic Menus W/ Dynamic Exit states? I've tried to do it in Studio w/o a JAR and it is messy and I'm not even sure that it will work. If anyone has a JAR that they could send me, I shoul...

Resolved! WrapupData Report

I am trying to create a Wrapup Data report from TCD, at the moment I have it just showing with all the WrapupData in the one column so it looks like this  Agent Name           WrapupDataSarah Barnes         No Sale                             Repeat ...

sarbarnes by Level 4
  • 670 Views
  • 2 replies
  • 0 Helpful votes
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