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Hello,I am using uccx 10.5 and finesse 10.5. I used a script for inbound call distribution. In the script in defined a variable user.selectedlanguage . In IVR process a value "Cantonese(廣東話)" was given. But when I output in Finesse Desktop "Cantonese...

Hello,This may be more of a system configuration question than a development one, but thought I would try here.We have CTIOS desktop users that have their desk settings enabled as wrap required for outbound (and inbound). That has worked fine in the ...

Hi all,I have 2 twitter accounts, Old twitter feeds is inactive (not succsess) but the new account is success retrieve data. I've done reathorize correctly but why the status is still not active? what is wrong?Capture:Test Tw: New AccountTwitter Acco...

Problem Description,================ My customer is using TRIO desktop client with Finesse 9.1.1SU1 UCCE 9.0.4About 500 concurrent agents logged in. TRIO client basically uses ICMP keep alive to maintain the connection. On 5 continuous ping timeouts ...

Hi Everyone,     I develop custom report on CUIC premium version 10.5.1 and imported it to CUIC on UCCX version 9.0.2.It error message following attach file.please guide me how to fix it.Thanks for your help

Hi thereFrom a cvp CallStudio script 10 we use the "database" element to retrieve some records retireived from the caller to a database.We woudl then like to write these records into a .txt file with the possibility to create the txt file if missing,...

I am trying to change the agent from Ready to "Not Ready- Meeting"  using "user.setState" function , but it is not working for me.  Can someone shed some light on what I am doing wrong?http://{ip}:8080/finesse/api/User/8094542/ReasonCodes?category=NO...

I am working on gadget which requires to pass the " Agent  assigned skill group names" to another webservice call.  For that I am trying to get agent skill names using getQueues , but the function getName() is not returning  name of the queue.  Appre...

Hi All,I am using the SAB tool's buildApp.bat file to build the deployable version of the CVP application. However, the problem is we can create only one deployable version at a time. Can anyone share some information on how to build multiple applica...

Has anyone done this successfully?