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My customer wants to show columns of Agent Reason Codes by Skill group in real time.I am using the Agent Skill Group Real Time report and I have been using the the following code given to me by James for my WrapupData report for the Reason Code repor...

I have a customer who wants to understand the folllowingCall comes into Agent A, Agent A transfers the call to Agent B using a Short code that goes into a Skill group, Agent B takes that Call and finishes it.Customer wants to report on that whole jou...

Hi,We are using finesse since 9.1 and have our gadget developed for that. Now we are trying UCCX10 with Finesse 10 and same gadget does not load.So my question is.1. Do we need to do something different while writing gadgets for UCCX2. Do we have any...

I am doing project with CVP. Also I change the system from UCCX script to CVP.I have one problem over translating.UCCX provided "Call Hold" and "Call Unhold" function but CVP doesn't have the function. The function is used on UCCX when the system con...

As i red about VXML Application client using [jersey] RESTful WS it was applied start from CVP 10..Kindly correct me.. if not below my client connected to CVP 9.0.1 but not workingVxmlAppClient client = new VxmlAppClient();String url = client.getBase...

Hi,Within the chat form there is a hidden extension form called extensionField_chatError which by default says"Sorry, the chat service is currently not available. Please try again later."Is it possible to send a page redirect from this extension Fiel...

HiI have one application with cusomized java class on Action element this Java class is using log4j library to populate logs to customized location ... However other CVP application (RSM) is also sending log to my customized location... I have not se...

Hi All,I am in the process of developing a custom Agent Real-Time report which should display the following :1. Total Talk Time for a call (Should be updated after every refresh for current  ongoing call)2. Total Hold Time for a call (Should be updat...

I have created a Call Type Real time report for 'today' only as in CallsOfferedToday, CallsHandledToday, CallsAbandonedToday, and ServiceLevelToday.Whilst it is easy to sum the offered, handled & abandoned, I cannot not seem to create a service level...

Does anyone know if tempates for CUIC 9.01 are any different to CUIC 9.0.2? I had reports running, but after uprgading our UCCX to 9.0.2 , the report template are still there, however, but no information is retrieved (ie in agent report - the list of...

Does anyone have a JAR that they could send me that allows for Dynamic Menus W/ Dynamic Exit states? I've tried to do it in Studio w/o a JAR and it is messy and I'm not even sure that it will work. If anyone has a JAR that they could send me, I shoul...

HiI am working on building a java class on CVP studio which should have separate log file using log4j I have complied the code and tested without CVP audium library and it is generating the logs.  However when I calling class using Action Element it ...