Hi all,Is this the one that replaces developer.cisco.com/web/cvp/forums/-/message_boards/ ?Would the previous discussions still linked to those who participated previously?Thanks!-JT-
HiI'm working to develop a CRM connected to Finesse (UCCX10), our agents must make a login in Extension Mobility (UCCM 9.1).Reading the Finesse documentation, I found how can make a login on UCCX but i don´t found how must make a login in UCCM. Is po...
Hello All,We have developed an agent desktop based on CTI Toolkit Combo Desktop.NET.Now for one of the customer requirement, we need to include Agent Greeting feature in our agent desktop.I can only see the SetAgentGreetingAction method on the agent ...
I have not been able to get the dialog.getDNIS() method to return the DNIS. For now we are setting this as a call variable. Has anyone had any success with this method?
Hi Could anyone help me with a sample gadget code to call my java class during ringing event. I want to pass "call variable" to a third party application when a call lands on agent desktop. The third party web application (applet) will then p...
Hi All,I am updating call variable from agent desktop and transfer back to ICM using following code, It passed to ICM for first time (For first call after agent logged in), Again if i set variable and transfer to ICM for second new ! ! call variable...
Hi,I have a customer that currently uses an agent desktop based on the Cisco combo .NET toolkit. They are interested in the Finesse product but does the API support color setting for fonts and cells in the call state information?Thanks,Jason
HiI need to integrate an CRM app developed in Visual Basic. I can send commands to UCCX by Rest. How can I receive UCCX events in my CRM ?I found the CAXL but I dont want to integrate in a browser.Best Regards Kandy
Hello All,We are facing issues with CTIOS chat functionality. The CTIOS version is UCCE 9 duplex. All the registry configuration are configured correctly on both the servers. AgentChatLevel and SupervisorChatLevel are configured same i.e. Unrestricte...
Hi Guys, Here's another fun one for ya....I'll do my best to explain the problem but it's challenging. I have a gadget with almost completely dynamic content...the content consists of a buttonset radio button group and a table of data. The b...
Hi AllIn the lab enviroment I want to test Nuance Recognizer 10.0, Vocalizer 6.0 and Naunce Speech server 6.2 with CVP 8.5 setup , Can anybody tell me whether the compatibility exists ?Thanks !!Shri
Hello all. Just trying to find the various downloads that used to be available on the older forum. Does anyone know where they are located on this new forum?
Hi ! I'm trying on Call Studio to create a form element with 5 to 10 digits. I want to set two options :- the keypress "#" to end the input- the keypress "*" to cancel the input To end the input, I thought that it was automatically implemented but it...
