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Resolved! how to configure CVP Standalone Outbound with ISR4331 and VVB11.5

My enviroment is CVP11.5, VVB11.5 ISR4331, and I want to configure an CVP Standalone Outbound Voice Application, but in the VVB web page, I dont' know how to configure the cvp_obcallreq.tcl , when this tcl can be configured in the IOS gateway . an...

Update only one Call Variable in the Finesse Desktop Gadget

Hi EveryoneI have a requirement to update a Call Variable from the Finesse desktop during a call, for this I'm using "Update Call Variable Data Sample Gadget" which is in the devnet community. However this Gadget is showing all the Call Variables, b...

Resolved! Changing agent state and code with API

Is there a way to change the state and reason code for a user using the REST API?I have tried using the reasonCodeId and code tags to assign a nested in the user tag. No matter what I try making this call only changes the agent's state to NOT_READY w...

Resolved! CVP Set_Value Element JSON Parse Array child

I'm trying to use the native Rest client in studio.I'm able to get everything from the JSON response except when there is a child element in the json response that is an array type. I need to be able to convert the array to a string value, can I use ...

How to show caller info for supervisor with Finesse API?

Hi,I am using Finesse API to show agent details for supervisor. Currently I am showing agent name and state. I am retrieving that information using Team API. Now I am looking for the way how to show phone number of customer who agent is talking with...

Resolved! Side-specific Finesse user list?

I am using the Finesse API endpoint /finesse/api/Users to get a list of agents and their states, but I am not able to see which of the server pair they are logged into. The user list and agent state is shared across the hosts. Is there a way to deter...

Caller ID name and PSTN Number Presentation in Finesse Desktop

Okay gang. I'm having problems getting the Name or Calling Party information to get into Finesse Desktop. Any Suggestions on how to get this done?

Resolved! Finesse Integration for Client/Server based CRM

Hello, My company is developing a third party Finesse-Client integration for our CRM.Users should be able to handle calls and manage their state (ready, not-ready etc.) in the CRM. I would like to ask if our planned approach is supported by Finesse/U...

CVP REST API - MEDIA files Service fullfillment

Hi,We have a requirement from our client to allow them to have an ability to upload the media files using the eGain v17 gadget tool that can upload the media files to CVP media servers via REST API connection to the CVP OAMP server (that has CVP medi...

Finesse client using .Net (C#)

Hi Friend,Is it possible to create a 3rd-party client for Finesse server in .Net (C#)?I could see it is possible to access/modify the information through REST APIs (HTTP/HTTPS). However I would be glad if you guide me how to get registered to the Fin...

Resolved! CUIC third party application integration.

Hi,I've got a question regarding HTML-permalink viewer and it's functionality. As I can see in my web browser debugger the HTML-permalink viewer fetches the live data using some JSON driven REST-API. It is connected directly to the CUIC server on por...

Database integration from Call Studio with multiple rows

Hi to everybodyI'm new to cisco cvp. I'm trying to create a project with DataBase element. I Have configured my JNDI name and write my custom select.In type section I have set multiple. In my log I saw there aren't error.now my question: How can i re...

How to concatenate three strings (Field CUIC)

Hi team, I have created a new report in cuic standalone to be used in UCCX 11.6. So I want know how to concatenate three strings in the field. I have tried using the example in the guide but did not work.Example:${nodeid}+'('+${sessionid}+')' My stri...

Resolved! Does CVP 'Transfer' element for ISDN send DTMF?

Hi,I have a customer that has the following call flow requirement:Caller dials customer inbound platform (CVP).VXML script executues and collects customer membership number.Using the CVP Call Studio 'transfer' element set as ISDN and aai to send the ...

Voicemail Gadget for Finesse

I am currently trying to add the CUC inbox to Finesse using the EmbeddedWebApp sample gadgetUCCX version: 11.6.2.10000-38 I added the folder called EmbeddedWebApp to files on the UCCX server using 3rdpartygadget access. I also attached the zip file o...

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Forum Posts

Resolved! how to configure CVP Standalone Outbound with ISR4331 and VVB11.5

Update only one Call Variable in the Finesse Desktop Gadget

Resolved! Changing agent state and code with API

Resolved! CVP Set_Value Element JSON Parse Array child

How to show caller info for supervisor with Finesse API?

Resolved! Side-specific Finesse user list?

Caller ID name and PSTN Number Presentation in Finesse Desktop

Resolved! Finesse Integration for Client/Server based CRM

CVP REST API - MEDIA files Service fullfillment

Finesse client using .Net (C#)

Resolved! CUIC third party application integration.

Database integration from Call Studio with multiple rows

How to concatenate three strings (Field CUIC)

Resolved! Does CVP 'Transfer' element for ISDN send DTMF?

Voicemail Gadget for Finesse

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UCCE CTI server sends FAILURE_CONF to OPEN_REQ

PCCE API - Outbound

Hide Finesse Gadget Header/title

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API call to get agent status