Hello,I got excited about using the Application Gateway in the newly-released PCCE 11.6, so I wrote a library in JavaScript that uses Node.js to host a socket server and handle the connections from the ICM Router.It's a new project, so I'm sure there...
Forum Posts
I am attempting to set up a dashboard within CUIC 11.6 that when an agent logs in, they are able to see their own phone statistics. Is this possible to set up? I do not want the agents to be able to view others statistics.
We are working with our own Virtual Agent Console application utilizing the Cisco UCCX 11.6 sandbox lab 1) We are trying to logout the agent with some reason code (we are using ones specified in the Cisco Finesse Administration Console\Reasons - 22, ...
We have a VXML app developer partner who have a VXML application which runs on their own tomcat Server.i.e. its a VXML application which does NOT run on the Cisco VXML Server.So we reach this app via a simple CVP Call Studio Subdialog app.The partner...
We use Spanish menus and give the caller the choice at the top of the phone tree using CED node, but once that time has passed, the caller will no longer have that option. they will need to hang up and dial back in to get that Spanish option. How t...
Anyone else here tinkered with the PCCE lab? I can't get the PCCE-CUBE (CSR1000v) to ping outside networks. the default route is already configured and other hosts are able to ping external networks.
Issue :- VVB Version :- System version: 11.6.1.10000-14 Default interdigit timeout settings in VVB is 3 seconds . With default settings , VVB is considering 3 seconds to trigger NoMatch event while using Menu Elements.We updated interdigittimeout at ...
Resolved! UCCE CVP app hangup after 3 minutes
I have a CVP application with a long-running list of orders being spoken. The menus are working but when I do an edge-case test and let it run an infinite loop, the app hangs up on the caller after precisely 3 minutes. This is reproducible every time...
Hi, I'm using a Global Hotlink Element - Representative, Agent for Voice and 0 for DTMF. however, when i deploy this on server and make a test call, im getting below exception with CVP default error message. com.cisco.dialogservices.DialogServic...
Hi, I'm using a Global Hotlink Element - Representative, Agent for Voice and 0 for DTMF. however, when i deploy this on server and make a test call, im getting below exception with CVP default error message. com.cisco.dialogservices.DialogServic...
If and when your CVP Call Studio app requires a ASR - the VVB Server sets up a SIP session to the Nuance ASR server. This SIP session includes SDP for MRCP and RTP to communicate the Voice Grammars (MRCP) and the actually speech (RTP). The problem...
First, let's start by stating that we (my team) are kinda new to CVP, so we don't know a lot, and the first thing that we notice is that the official CVP documentation is not that good.We're trying to make use of the database element with a multiple ...
Hi All, Looking for details around securing UCCX communication with CUCM, Finesse, CUIC & Social Miner. Are their any available documents which I can follow to achieve this for one of my customer. Thanks! Akhilesh
We are trying invoke a custom code to access a CRM system and upload a voicemail file via base64. The base64 conversion is working, but unable to invoke the the CRM connection.
