IP Telephony and Phones

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CCM 5.1.2 backup is failing.

CCM 5.1.2 backup is failing.  Scheduled backups to another network directory have no error message or history, it is blank as if it doesn't run.  Manual backups receive the following error message "Unable to create backup storage directory: /common/d...

Resolved! C7962G and CCM 4.1

Good day, all -I'm hoping for an easy resolution...We've just bought a CP-7962G phone, but CCM 4.1 does not recognize it. I understand I need to install the firmware for this phone in the TFTP directory, but I've been unable to unearth a task-specifi...

Supervisor Desktop

Can this system be installed easily or does it take intensive programing?Cisco Supervisor Desktop you can monitor live calls of the contact center agents. That is available with Contact Center Express (UCCX) or Enterprise (UCCE)

shorem770 by Beginner
  • 305 Views
  • 3 replies
  • 0 Helpful votes

Q IPCCX

hi i have a simple question on IPCCX scripting:i want to build a script that will route a list of calling numbers (VIP List) to specific agents while all other callers to a CSQ.my question is that how and where to assign the ANI list of those VIP cal...

Caller-ID FCT trunk

Hi,We have an 2921 router with FXO ports and these FXO ports are under MGCP control from callmanager 7.1Connected on these FXO ports are some FCT's.All works fine, inbound and outbound.The problem we face is the caller-id when someone calls the FCT.T...

j.huizinga by Frequent Contributor
  • 603 Views
  • 2 replies
  • 0 Helpful votes

Speed Dials in CCME not working

Using CCME version 4.1.0 and IOS 12.4-15.T1 on a 2811.When you set a speed dial as a button on an ephone, pressing the button does nothing.  Doesn't matter the string of the speed dial (adding # at the end) doesn't work either.   The phone in use to ...

blcase by Beginner
  • 409 Views
  • 3 replies
  • 0 Helpful votes

Resolved! CUPS and OCS- InterDomain- Federation

We are testing both CUPS and OCS and later we will test with "CUIMOC".  My question is regarding IM between the two.In CUPS it seems the End User ID@........ is based upon the domain setting  in CUPS which can be anything so at the moment I`ve set it...

iptuser55 by Frequent Contributor
  • 884 Views
  • 5 replies
  • 0 Helpful votes

Resolved! How many List.xml?

I need to deploy a background image to our phones, we have different types- 7941, 42, 65 75 etc. The 7975, 65 are fine but I`m having issues with the 7942. The image size are all correct but when I select the background image on the phone of the 7941...

iptuser55 by Frequent Contributor
  • 338 Views
  • 2 replies
  • 0 Helpful votes

CUPC vs CIPC?

If customer is deploying CUPS 8.5 with CUPC (Cisco Unified Personal Communicator) is there any reason to put Cisco IP Communicator on their  computer as well?  Doesn’t CUPC replace IP Communicator for those customers running CUPS 8.5 with Callmanager...

Jason Aarons by Frequent Contributor
  • 776 Views
  • 5 replies
  • 0 Helpful votes