Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Hello,a customer has a centralized CM 6.1 install with branch offices all over the state. All outbound calls at the branches go out a local H.323 gateway. For D/R purposes wenever the branches PSTN connections are down we want to route calls automa...
Hi all,i have one CME box and i have one E1 card and one FXO card also on it, i am running H.323. my scenario is some of the phones should go to PRI interface after pressing 9 key and some should go to FXO card after pressing 9 key .... about the dia...
Dear sir, We have bat for ccm. How about unity? Cisco or any third party software that have similar features as bat for unity? Please advise. Please provide any step by step documentation and tools involved.thank you very much.
Hi,I just want to ask if this is possible. What we are using right now is Avaya and we want to eliminate or lessen the tie-trunks between sites. Is it possible to connect the Avaya switch to a Cisco router then Cisco will convert the voice traffic in...
Hi,I created a line group with 3 line group members. I selected distribution as top down. Everytime I call the the hunt pilot number it selects the 2nd DN in the line group. My understanding is that it should select the 1st DN in the list. I have alr...
Hello, We use Multicast MoH with SRST. After change the MoH File from the Default CCM AudioSample(3Mb) to the client MoH File(40MB), the MoH with this new file did not work, on the Debug ephone MoH a message telling that file could not be open ...
Upgrading a CM cluster to 6.1(2). I completed the publisher and added the latest DevPack. When adding the subscriber it indicated the version of the pub didn't match ... apparently the DevPack causes this. So I'm wondering what my options are:Can I s...
1. We have Connection 2.1, is there any way to automatically delete messages once they have been played, the customer does not want to action them i.e press 3. Once they have listened to them and cleared down Connection should delete them2. I`ve take...
I have UCM 6.1 and I am having a weird issue with the shortcut keys and assigning a service to them. I have a template setup for 1 line, 4 speed dials and 1 service button. For some reason though I am having a lot of difficulty trying to assign a s...
Hello,I have a Cisco AS5350 with 8 E1 links attached to it, this means 240 simultaneous calls. The GW works fine just for half a day with an average call volume of 230. After that, the GW starts dropping calls and the average call volume drops to 80....
I am trying to figure out how to generate a list of numbers dialed.We have the Cisco Unified CallManager 4.2Thanks!
I was wondering what the procedure is for upgrading from Call Manager 4.x and Unity 4.x to UCMBE 6.x and if was even possible. I know you can go from UCM 4.x to 6.x and you can go from unity to unity connection but I wasn't sure if you could go to U...
I am in the process of provisioning a system from a customer and got an interesting request. Here is the scenario:An employee has 1 DID phone number. If that number is dialed, somehow the system knows if it is a phone call (rings the phone) or a fa...
Hi guys,i'm trying to configure an E1 link to simulate an operator.So I built an E1 cross cable, plug the to edge in the 2 ports of me VWIC2-MFT-T1-E1.The level 1 is ok (green LED), but I got the message BAD FRAME() on the console.Of course the card ...
Does anybody know if it is possible to dial a phone number out of outlook contacts if Extension Mobility (user device profile) is activated instead of using a physical phone?It works fine for a physical phone, but customer has EM enabled and no user ...
