HiI have 2 different extension range (2XXX) and (3XXX) both sharing the same T1 PRI.I want outside users to see calls coming from 2XXX as 412 2200 (Main Trunk Line) and from 3XXX as 413 3300 (Main Trunk Line)How do I acheive this?Thanks
We have a customer that has decommissioned their original Exchange 2000 server leaving only their new Exchange 2003 server. How can we point the Unity server to the new Exchange server?
Hi everybody,I need some help or ideas.This is my issue and I don't know how to solve it------------------------------------------------Topology :IP phones <--> CCM 3.3.3 <--> IOS gateway 12.3.1a <--PRI_E1--> PBX <--> traditional phones <--> PSTN----...
Hi.I have a problem with a specific scenario. I have a CCM with IP Phones behind a firewall (PIX) and everything is working as expected. Now I have a couple of IP Phones in front of the PIX (outside interface) and I open all the necessary ports (I th...
I ordered our upgrades three weeks ago. SR1 was posted yesterday, 2/24. Today I called to see when I should expect to receive the upgrade and was greeted with "Oh, around May."Seriously, May? Is there a major bug in 4.0(1) that caused it to be qui...
I've ICM 5 SP 1 I'm already upgrade the ICM 5 SP 5.How do I know if I succedded?NOTE:In the Control Panel (Add remove programs) i can see the SP 5 is exists
Hi,I have a 2 callmanager cluster and a stand alone IPCC express. (ccm3.3(3)sr2 & CSA & backup 3.5.44, CRA3.1(1)sr2 & backup 3.5.44(target) all with Symantec anti-virus)Added the IPCC express as CRA target on the callmanager.The backup fails on cra:-...
Hi, I have a 2 callmanager cluster and a stand alone IPCC express. (ccm3.3(3)sr2 & CSA & backup 3.5.44, CRA3.1(1)sr2 & backup 3.5.44(target) all with Symantec anti-virus) Added the IPCC express as CRA target on the callmanager.The backup fails on cra...
I have setup a IPCC system: ICM 4.6.2+IPIVR 3.0+Call manager 3.3(2) Jtapi version is 1.4(1.11).But I meet a big problem: The agent state often change unexpect, and no disciplinarian. I find some error in PIM log seems that: 09:12:17 pg1A-pim1 Trace...
If you reset the time on the Callmanager server how long does it take for the IP Phone to show the updated time? Or do you have to reset the phone for the new time to show?ThanksDon
Does anyone know of a good AU to WAV converter? Greetings that I want to put into the Unity system are in AU format. I need a good tool to put them into WAV format. I tried River Past, but there were quality issues after the conversion.
Not making much headway through my TAC case, hoping to get some ideas on what our problem could be.We have Unity/Exch5.5 deployed across 3 sites--Frame Relay cloud separating the sites. The problem we're encountering is, public distribution lists ar...
From a device weight stadpoint I am well under the max. But does everyone out their think One cluster with a pub and sub is ok? 40 sites but only 900 phones. PtoP T1's to each site with the gateway's all running SRST.
I am converting a company from octel to unity. Currently on their octel, they have a mailbox that is used to play open positions within the company. They have a general greeting for the mailbox, then to play the open positions, they are recording a...
