Other Collaboration Subjects

Is the following scenario possible when using CCM 3.2 or 3.3:Call comes in and before the agent (human agent) will answer some solution (either Cisco or 3rd party) will find and display the customer record on the agents screen before he answers the c...

All:I have a little viking RAD-1 device that used to be connected to a standard POTS/Centrex line. Worked perfectly. Took it off the POTS, and put it behind a VG248 and the device will not answer. Punch down a POTS line to it, it answers on the 1st r...

Have a customer who is running Unity on ICS 7750 blade that is experiencing an issue where the volume is increasing and decreasing quite dramatically on callers leaving message. All inbound/outbound and internal calls are experiencing no echo or voi...

I am attempting to install Unity 3.1.5 into a new AD/Exch2K location and the Configuration Setup utility fails when attempting to authenticate the installation account. I have successfully run the Permissions Wizard and have verified that the account...

I have a question about having Unity transfer to an extension on Call Manager. If i am in my directory handler and i dial the extension of a subscriber it says that the user was busy or did not answer and sends me to their greeting. If i change the...

I built three new servers this weekend, and am preparing to ship them to the sites where they will be integrated with a circuit-switched PBX.I'm trying to get Digital Networking setup, and have read the install guides, release notes and sat throught ...

I made a clean installation of Callmanager 3.3(2) on a MCS-7822 but all services won´t start.Tried this severall times. No additional software was installed. Only used CD1 and CD4 and Callmanager CD.What is wrong in this case, does anyone have the sa...

Cannot determine name of FWL file for board (may be unsupported)Base Product ID = 0x104403Board , ID 0x1, timed out getting download results. Marking board dead.........................I get the above errors when running the UDD utility. Any advise a...

I have read everything online (I hope) about making the move from our exchange 5.5 server to Exchange 2K. But I have a last question#1When I do the upgrade will I have to remap voicemails with NT accounts? I am told I will have to do this and if so ...

Just wondering if this works... I'd like to use an ATA to drop a few analog lines to a fax server. We have 100 DID coming in through a T1, and would like 40 or so to go to a fax server. Can this be done? Will it pass digits through the ATA (to sen...

Call Manager 3.3(2) ES08We have been experiencing an issue where occasionaly our users experience a "pop" on their speaker instead of a ring when one of their secondary lines configured with a distinctive ring is supposed to ring.I'd estimate from re...

After searching this forum I now know that when a user transfers a caller directly to someone's mailbox and they don't complete the transfer before Unity answers the message is left (according to Unity) by the extension of the person that transferred...

I have 5 CCM clusters in 5 cities, all connected via a Gatekeeper. 4-digit dialing is set for calls between these clusters. All calls go through no problem.Here's the rub ...I noticed, upon finishing a 4 site upgrade from CCM 3.1.4 to CCM 3.3.2 spA...

Hi,Is there an option to permanently turn off the Missed/Received/Placed calls on the 7940 and 7960 IP Phones? or clear them automatically instead of doing it from the phone? Thanks,Venu

Hi,I am using TCL ver 2.0In the "timer" procedure, I've got the following piece of code. But when it comes to execution of this code, I get an error saying "leg [xxx] is in conferenced state". I want to interrupt the conversation and play the .au fil...