Smart Call Home Discussions

Hi, I'm in the process of understanding the Smart License Using Policy (since 17.3.2) and have a question about the following point... After implementing the ‘Smart Licensing Using Policy’, customers are responsible for submitting usage reports per t...

Hi, we fresh installed a Cisco Smart Software Manager onPrem on Hyper-V. Version: SSM_On-Prem-8-202212 Install is running fine, after last start of the machine only console access and SSH is available. No webaccess is available. netstat -nlp shows on...

Hi,we run a SSM On-Prem to manage licenses within our cisco devices. Lately I had to find out, that the syslog is filling up rather quickly. We talk about upwards of 2.5G a day! This fills up the /var/log partition really fast. Obviously the system g...

Hi, Customer has a CSSM-OnPrem which is used for their UC estate. They have CUBE/SIP licenses which are used for their 4431 PSTN CUBEs. The PSTN 4431s are using the CSSM-On Prem Customer is getting 2 x more 4431 to use with MS Teams direct routing an...

Hi Guys, I have a customer who had a working CSLU configuration. When I check the logs today. All devices are showing the following message in the log. 045492: Mar 15 2022 13:38:01.338 CET: %SMART_LIC-3-COMM_FAILED: Communications failure with the Ci...

I have installed an ISR4321 IOS 17.03.04a and have configured call-home.  As far as I can see, call-home is working ok but there is nothing in licensing to say the device is registered. I can see in the smart account that the token has been used. Can...

I I have being trying to enable smart licensing on a V-Stack pair for C950-16X and get the below. Any Ideas? #show license status Smart Licensing is ENABLEDUtility:Status: DISABLEDData Privacy:Sending Hostname: yesCallhome hostname privacy: DISABLEDS...

Upgraded a few of my ASR's to 17.6 from 16.6.8 and am now getting license compliance issues in smart account.  On other platforms and versions there was a way to manually run the DLC but I cannot find this on 17.x?

Hi everyone,    A customer of mine had ASR1001-X routers with IOS version 15.x and we upgraded them to 17.5.3.  Now we also did the Device Led Conversion (DLC) and the IP Services license showed up in CSSM.  However the IPSec licenses did not show up...

After getting the licensing applied to my Cat 9200 switch the log is constantly receiving the following message lic_slm_event_notification: Received global event notification 16386 Does anyone know what causes this and how to resolve it. Thanks 

Currently having issues with setting up licensing on a new router enabled with Smart License. Could someone let me know what could be the issue here?   USA-VT-LOTT-MPLS#show license statusSmart Licensing is ENABLEDRegistration:Status: UNREGISTERED - ...