I was granted access and had my role elevated yesterday to "Customer Administrator" for the SNTC portal. However, when I try to log in, I am redirected to this page:https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo
Forum Posts
Hello, we have installed a new CSPC server version 2.9 last week and I was running discovery and collection profile this weekend for the first time. However, for most views I don't see the collection information in the SNTC Portal. Collected data was...
I received "Customer administrator", "Customer user" and "API developer" roles from delegated admin on Friday 14th but I cannot check the reports from the collection upload. When I log in https://services.cisco.com/ it redirect me to https://www.cisc...
The collector is correctly configured with credentials of SNMP and SSH to access devices, when I tested the Collection details of some device I can see modules or components but there aren't any different object of the chassis. Any idea?
In my opinion like many other tools. Nice idea but too many shortcomings.Unfortunately many items which have a vaild smartnet total care contract show up as "not covered". I guess it's because the PID in CCW-R does not match with the one in the porta...
I'm registered with cisco services connection / smart net total care as APIDeveloper. An application is registered on mulesoft developer portal with csapi-inventory, contracts, alerts, customer and colllections APIs.Calls to csapi-customer are fine ...
Hi It seems that if the PID in CCW-R does not 100% correspond to the PID in the smartnet portal the item in the portal does not get the contract attached. Is that normal? We need that to get fixed, else SmartNet Portal is completely useless. Example:...
Hi CiscoWe are trying to install a new PSS Collector.We receive the following error "Customer name must be valid PSS customer owned by your compagny".We can look up the contract in CCW-R, its a new contract.Any suggestion?/Henrik
Hi Team, hope you are all ok. As several others, one of our customers is trying to generate the entitlment file and keep getting the same error. Entitlement file generation failed. Please try again. If the issue persists, find help in the community. ...
Hello,Recently I noticed I am no longer receiving reports from the collector. The reports were an Upload Processing report on Fridays and an Alert Processing report on Mondays. We have verified the email address donotreply@cisco.com is not being bloc...
My client is trying to register for the portal access but receives a message advising that a Cisco agent will review the request but then hears nothing back. We are trying to get them setup and grant us access as their Partner so that we can then pr...
Resolved! Contracts showing wrong End Date
Hi there, A customer gave us the “LOA Privilege information in all reports" and when we generate a Custom Inventory, the column “Coverage End” doesn’t show the correct End Date as it shows for others customers that we also have LOA access, it shows “...
Hello,customer tried to grant access to SNTC portal for my colleagues, but got this error:If the checkbox for the role is not selectable, it is because the user is not a associated with an external company, or the user is not a reseller of any of you...
Hello, we have installed a new CSPC server version 2.9 last week and I was running discovery and collection profile this weekend for the first time. However, for most views I don't see the collection information in the SNTC Portal. Collected data was...
Hi Guys, I´m running CSPC 2.8 and, I´ve discovered, collected and uploaded the data to de portal, but there are no S/N of devices on ther portal, so we can´t get any report, and we can´t see the startup and the running config of 9200 switches on the ...
