Unified Communications Infrastructure

Hey Experts,I've just received a project plan for a customer that will be migrating from Unity 7 (Primary/Failover setup) to Unity Connection (Active/Active setup).  They have chosen, at least at this point, to use their current servers (7835's) for ...

We have problems occassionally where the MWI's will stop working on some lines.  Today I found out that they hadn't been working since last week and management is not too happy about it.  I see that in other Unity versions you can schedule when the s...

Trying to get CUPC Desk Phone Control working.  Everything else seems to be working fine.  Logging in, Controlling IP Communicator via CUPC, Searching LDAP directory, etc.  I am using CUPS version 7.0.8, CUPC 7.1, CUCM 8.0.3.  CUCM is using local use...

Has anyone had trouble selling UC due to the fact that Attendant Console is not being included anymore?

We currently have Unity 4.2(1) installed with unified messaging on a Windows 2000 Server and aging hardware. We are looking to do an upgrade to Unity 8.x on new hardware with Windows 2003 Server. What is the least painful way to do this when looking ...

We are running Unity 5.x with Unified Messaging. Is there anyway to disable the feature that delivers the voicemail to Exchange/Outlook I was able to remove the Viewmail software but I am still receiving the voicemails in my inbox at .wav files.

Not sure if this is the right area, but saw alot of Unity subjects, and figured I would give it a shot.  I am running on CUCM 7 with Unity 7 Unified w/ Lotus notes. I am having a few users that while calling internal staff, they can hear the greeting...

I am looking for a fax solution that will integrate with a Cisco UC560.  It would be nice to leverage the existing SIP service currently in use.  Additionally, the customer uses a hosted Exchange platform from a third party provider.  Is there anyway...

HiThe call handler on unity currently offers users the option to dial their extension at any time, however we are moving from a CUCM AA console to unity 8 and have one .wav file that is already customed for "press 1 to dial an extension".Is there an ...

Can we replace the default sign in wav in both language French and English ?  When sign in, CUC ask the user to enter un "PIN "we want to tell to enter a "password",when asking to enter an "ID" , we want to tell to enter the "user's mailbox number"Th...