Unified Communications Infrastructure

I'm quite new to using unity and IVR so sorry if this is a stupid question. I have a group of users who have asked If a client called and no free agent is avaliable or busy that the IVR will prompt the agent if they would like a call back. Then callc...

Hi,First time on my machine, I have configured Lotus Sametime v8.0 with Unified Presence 7.x but I am not able to see the presence on my Sametime. For everyone it is working absolutely fine and I am the only one user affected. Earlier one of my users...

Hi All,I have an issue where, when a user places/receives a call their MOC status shows them as "on a call", 99% of the time when they end the call the MOC status changes back to what ever is was set to, i.e. Available.The 1% of the time is will stay...

We are having a problem loading a new moh .wav file, the file is a only 2MB however we are seeing a disk space error. It is my understanding that moh files are stored on the active partion which has over 900MB of free space. The only bug I could find...

Hi I have setup Mobile Voice Access (MVA), on my remote Site as it is my only h323 gateway. I can call in from my remote destination phone (PSTN phone) and the MVA recognizes the remote destination (RD).Once you enters the pin you get a menu with: 1....

CUCM 8.0(2) has recently been released.  Supported servers are listed here:http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd8062a4f9.htmlOur servers MCS-7835-H2-IPC1 have been listed as supported in all rele...

When some of my remote users log into the desktop agent, after if finished loading they are presented with am I.E. scipt error prompt that asks them if they want to continue running scripts.  If they click yes it goes away.  Can I turn this of in the...

Do we need to get the new license if we upgrade from 6.1(4)su1a to 7.1(3) for CUCM? please advise. thanks

This client has been up and working fine for weeks and suddenly today this problem popped up. She can receive IM's all day long, but if she replies to even one of them it crashes. The logs dont seem to indicate anything, at least that I see. Here is ...

I installed CUPC 7.1 on a Customer's computer the other day and it crashes everytime he trys to login.  I've checked the Cisco site and tried a few of thier suggestions but nothing seems to work.  I've even installed a lower version of the client and...

Hi, guys I've used CUP 8.0 in evaluation mode for some time and had no problems witch CUPC 7.0 - it can be used in softphone mode and deskphone controll mode. CUPC 8.0 can't work in softphone mode because of license restriction of evaluation mode. ...