Unified Communications Infrastructure

I am looking for a solution where I am able to have a single DID number that can be used for both voice and fax calls.  Essentially, the system needs to detect the signaling from the fax call and route it to e-mail rather than ringing the phone.  The...

Is there any way to unsecure messages in Unity CN 7.x?I am trying to migrate a customer's UnityCN-BE 7.x to UnityCN 7.x-Standalone but the voicemail CoS settings were set to secure messages. So now when I use COBRAS to do the export the secure messa...

We support a number of seperate dialplans within a single CallManager cluster in a hosted model. We have a single Emergency Responder supporting a number of customers. Outbound E-911 works great; we can route each call to the local dispatch for tha...

We presently have a Unity 4.2(1) server with embedded Exchange 2000. When this server was installed our email system was not Exchange.We have now moved to Exchange - currently 2003 but planning for a migration to 2007.Can I "point" our Unity server ...

I have CUCM 7.1 and CUPS 7.0.31. sometimes CUPC font is being changed automatically without any manual change from the users!!!2. The integration between CUPC and the IP phone is lost if a user logs out from the IP phone Extension Mobility and then l...

One of our customer has CM 6.x , Unity 5.x and Mitel SX 200 . Thye have Unity for CM phones since they like Unity they want to do dual integration now for VM.CM integration no problem now for Mitel do we have to go with Analog PIMG's with SMDI connec...

Hi,I've created a new utility called cucm2csv that automatically saves Dial Plan Report in to a CSV file. I use it for own CDR analysis. To map extensions to user names.http://www.tenox.tc/out/#cucm2csvcucm2csv is a tiny utility that allows to dump t...

Hi,I have CUCM 5 and Unity 5- Our reception have the pilot point 1000- Calls then go to hunt group members: 1001 , 1002,...1012 and finally to 5000 (which is voicemail)What I want to achieve is simple:After calls go to PP 1000 and if reception is not...

I'm getting some conflicting information regarding how many premium licenses 7.x supports on a 7835 platform. I know in version 5.x it would only support 75. But I'm hearing that with the same hardware and version 7.x it can support 150. I didn't ...

hi,I have ccme 3.3 in 3845 router and it's working fine with Ip communicator but we want to configure 7902 ip phone in ccme so can you tell me from where i can download "7902 ip phone firmware load file for CME 3.3" ? and how many others files requ...

Hi, I have cucm 6.1.3.1000-16 and cups 7.0.5.10000-18, and use cupc 7.0(2.13496).On cucm I have registered users and the users also comes up in cups.When I delete a user or uncheck the 'Enable CUP and 'Enable CUPC' on cucm, the user also disappear at...

Greeting will not play during off hours as defined in the assigned schedule. The Closed Greeting is enabled. Anything obvious I'm missing?Thanks in advance for any help.George