Unified Communications Infrastructure

Our company recently updated our Cisco Jabber client (12.9.3.54813 Build 304813).  When I am working with customers, I copy the Jabber chat into OneNote and attach to my service request.  This worked because the saved Jabber chat had the date at the ...

Hello, We are using CUCM version 11.5.  We are piloting a  third-party call monitoring\ recording solution that doesn't rely on UCCX (it uses the built-in bridge feature on the phone).  We would like to have a single tone played for the agent (but n...

Hi, We notice the following certificates are set to expire and we want to make sure of the procedure as I have found some conflicting documentation regarding the procedure. Can someone provide the documentation which include the steps and is there a ...

Working on a CUCM 7.1.3 installation w/ a VG 2821 as a H323 gateway w/ a PRI.  CUCM/VG/phones all share a common subnet.  For the last few days I've had at least 3 instances where someone picks up their phone either to make or answer a call and when ...

Hi, We are stuck in an issue for long, we are trying to fetch CDR files to out local machine (Windows 10).The application we are using is Core FTP Serve setup to download CDRs in this machine at windows 10 but facing below error:These logs are showin...

I have a cisco touch panel, connected to the computer. I want to record lectures from my personal room without any participants, so the recording will be saved into the cloud and then I can share it to  students later. Well, when I sign into webex us...

Hey all,We are running CUCM 11.5.1(SU5) and our security folks are asking us to remove 3DES from HTTPS/SSL on CUCM.  Looking at the help notes, there is no way to remove individual ciphers and no settings to eliminate cipher suites that include 3DES....

hello guyswe have a problem with cisco mediasense 11.5, when i listen the recorded files, the customer and agent voice isn't sync and Back and forth, I noticed this problem is exacerbated when there is silence between the client and the agent, How sh...

Dear Experts, Could you please let me know what is the best practice from Cisco or what you guys are following related to the SU (Engineering updates) releases of the Cisco call manager or any other cisco UC products?I observed that engineers includi...

We have had an intermittent issue where users cannot access their voicemail and incoming calls forwarded to voicemail just ring without answer. After looking into the failed calls it became apparent the issue is with the subscriber. All the VM Ports ...