Unified Communications Infrastructure

Hi -Our support vendor advises that we need to order (1) part number UNITY-UM-USR-E, a costed item, for each server that will participate in license pooling. I know that part number UNITY-LIC-POOL, is a no cost item. I would like confirmation of th...

Since the Dialogic 240pci T1 card will no longer be supported due to Windows 2003, what is the replacement card that will handle T1 circuits?

Recently reinstalled 2nd unity server as member server of existing uniyt domain. 1st server is the DC and located at different site. When, I looked at event viewer, I'm getting ExchangeSA error as below. Microsoft Exchange System Attendant failed to ...

Dear all,I tried to install an additional DC/GC in my testing 4.0(5) UM environment and then shut down the original DC/GC. It seems can delete the voicemail successfully but cannot deliver the voicemail to exchange after leaving the message. Could an...

I have two lines on a 7940. What should the settings be in CM and Unity Express? I want to have the first line be primary (6423). I also want the second line to go to Voice Mail when not answered or busy. This all works right now, except that the...

Hello. We just went live with Unity and my executives would like to know if the system can state message lenght before the messages play. I have looks around the configuration of the system and can't find that option anywhere. Is there a way to d...

During Cisco Unity installation, you are prompted to choose three domain accounts that Cisco Unity services log on as: The account that Cisco Unity directory services log on as. These services keep subscriber data in the directory synchronized with s...

I have two users that share 1 phone (1 rep & 1 assistant), they both want their names in the directory so when people call after hours then can dial by name and get either but they only have one voicemail box. I see where you can add multiple extens...

Is there documentation or a whitepaper on how to configure the callhandlers when there are multiple companies being hosted on a Unity UM Server?For example when you call CompanyA you should hear the Opening Greeting for Company A, when you call Compa...

Hi,MWI is not being sent from unity 4.0(4) to CME 3.3 box.In Uninty Intergration manager MWI on =7210MWI of =7211CME config is the sameephone-dn 20number 7210 secondary 7211mwi on-offMWI on works fine just wont turn it off.Port status monitor shows i...

Unity Unified V4.0(3) Messaging Installation with Exchange 2003 server as the message store. Unity is on a seperate server. NSI Double-Take is going to be used to set up a 2nd server as a backup server to the exchange 2003 message store.Is this suppo...

I'm sure this question has been asked many times so apologies.We are getting an increasing number of customers who are Domino houses, so don't have an Exchange infrastructure, but want Unity voicemail with failover. Apart from having a warm standby ...

I am planning a migration from Unity 3.0(4) to Unity 4.0(5). My plan is to build out the 4.0(5) server in parallel to the current 3.0(4) server, upgrade the 3.0(4) server to whatever version of 3.x has the same database structure as 4.x, and then ex...