Unified Communications Infrastructure

Has anyone made Live Record super easy? We really want to use the Live Record with Unity, but only want to use it with a One button touch. Can you do a "quick" softkey program on a phone? Or is the only way to hit the conference button, the bridg...

Does anyone know why I can't access the CUE from the CME via command"service-module service-Engine 3/0 session" ? I just see the router indicating "Trying 172.17.29.1, 2194 ... Open " and stuck right there. We have a Cisco 3845 as a CME and CUE insta...

Customer doesn't like the system prompt in Dial by name, it says "Spell the last and first name" he wants it to say "Begin spelling the person's last name". Is there a way to change this?Customer says it makes his customer's think they are required ...

I am currently running into the same issues. has this been resolved or a fix developed?

I work for a large organization with a far spread active directory forest (covers multiple divisions of multiple business units). We have been running on a Cisco CallManager / Unity phone system for about three years now, which is integration into Ac...

Is there a way to turn off the emails of v-messages to our Outlook Inbox?

We have the NFR/Demo license installed our demo Unity system. We are wanting to show off TTS to our customers but the license does not come with any TTS ports. How can we get NFR TTS license so we can show this to our customers?

we are designing a voice mail only unity failover for 404 over e2k cluster for about 300 subscribers.we planned to have DC/GC on the same box as exchange cluster server. Though it's good to have a different server dedicated for DC/GC, but is it imper...

Hello All,Ran into a strange one. All messages from outside were AWOL. Found them all sitting in commserver\unitymta. Found another thread that talked about bouncing AcUMRSyncSvr. Bounced it and all 600+ messages were delivered in a few seconds.E...

We have 3 similar ICS7750 installations all running CCM 3.3(3) and Unity 4.0(3). All use the Attendant Console in which the last entry in a Hunt Group is a direct call into the Voicemail Pilot Point.At one site, when an outside caller is routed to v...

Unity 4.0(4), vm only. I have set up not to allow trivial phone passwords. I tried to reset a user's phone password with two repeating numbers in a 7 digit password and get an error saying trivial passwords not allowed that there is repetition. Say...

We have a OG Call Handler setup to accept calls and Supervise Transfer with HOLD BUSY.Every 30 sec Unity Prompts: Select 1 to remain on hold Select 2 to Leave a message Select 3 to Try a diff EXTIf you do not choose one of these options it ships you ...

How are the PA User Licences managed ? I can see where TTS and Speech licences are recorded but isn't there a per User licence aswell ? How can I tell how many users are actively using rule sets, for instance ? How do I add additional user licences (...