Unified Communications Infrastructure

Hello All,I have configured Traps to be sent to a remote server where they are captured and written to a log file. For some reason when I try to check the value of something the CallManager had sent in a Trap, CallManager says the OID doesn't exist.....

Hello All, Any ideas if adding ~* to the agent last name could potentially cause issues within the PCCE environment? We have noticed that our WFM team is doing that to agents profiles but do not know if I should be concern. Down below is an example. ...

I have recently deployed Cisco Prime Collaboration Assurance standard within our Vmware environment with the view to evaluate and deploy into production.I have successfully deployed within the environment and can log into the appliance via SSH via th...

We have a customer which would like to have centralized call processing here in the US.  However they would like the Collab Edge and MRA capability deployed at local branch offices overseas.  Is there a requirement for certain latency either between ...

Hi all We have SIP trunk between CVP and CUCMI want to block some calls based on spesific pattern  When  a call is transferred from CVP to CUCM  like 8XXXX52X   ,   I want to block this pattern of callsHow can I do this on Route Group or Route list o...

Some of my users have reported issues when recording an alternate greeting to use, and the locale is set to something other than US English (in this case UK English).  The greeting fails to play unless it is set to US English, even though the standar...

Dear Sir/Madam,        Cu want to upgrade cisco unified communication manager from 8.5.1 to 11.X,　I want to know is there any problem we should avoid?    such as license, database and configuration transfer to new 11.x version     we just have only o...

Hi AllI heard from somewhere that if we are planning to implement Cal Manager 10.x, IM&Presence 10.x implementation goes along with that. Could someone please throw some light on it ?   Regards

SM-SRE-710-K9 and SM-SRE-710-K9 End-of-Sale Notice announced on Sep 10, 2015:http://www.cisco.com/c/en/us/products/collateral/interfaces-modules/services-ready-engine-sre-modules/eos-eol-notice-c51-735778.html Is CUE able to support UCS E-Series NCE?

Hello Experts, How does CUAC determine whether the Phone Number is internal or External? I have been seeing only Internal all these while on the Client Console, even if the call is from external. Does the external Access Number under General Properti...

In the process of moving from BE5K to BE6K we were able to use BAT and get phones, users and profiles into the new system.  None of the phones have lines as users move around and log into phone using the extension mobility defined in the device profi...