Unified Communications Infrastructure

HI,I have CUC 10.5 with single inbox. Everything is working great users get voicemail on their phone ann in their Exchange inbox. The problem starts when I add a System Distribution List. I create a Call Handler and have it send messages to the Distr...

We are in the early stages of planning our build out from 7.1.3 to 10.5. We have purchased the new attendant console standard licenses. I know that you have to download the client software on to a pc that meets the requirements, but how do you set up...

We received the following alert almost immediately after upgrading CUC from 8.6 to 10.5.2.11900-3 at 1AM each night.  No services showed as down and all functionality seemed to be working.  I was told that this was part of bug CSCuq49419, but when I ...

Hello, We have 8.6CCUM and I thought I could change the voice mail schedule for one extension by going to Unity Connection>USER>Active Schedule > create new one, but still company default schedule overrides that settings. I believe I am looking into ...

Question was possed, in ACD application the default status is Not Ready, Ready, Talking, Work and Reserved, can there be a way to customize one of those options to show, Lunch or some other status?

Hello i see in Cisco Prime Collaboration the following minor alarms: Description=SNMP entity has received a protocol message that is not properly authenticated 2014-10-16 13:37:09    Local7.Critical    62.25.80.199    Oct 16 13:37:06 HCCPCA3A CPCMHCC...

Hidone a 5k COBRAS migration today and had about 20 users that conflicted on the import reporting a clash with similar ALIAS. I chose the option to overwrite the user which had the same Alias . Problem i had was that the save key remained greyed out ...

I have a group mailbox that has over 100+ messages in it and because of this they cannot accept new or send any messages. I have tried to set up IMAP and relay it to an email address but it doesn't look like this is working because of the max limit r...

Dear allI have a CUCM version 7, I want to migrate version 10.5 but i failed. I make a PCD for migrate but CUCM version 7 have error Invalid path specified for floppy destination when export configuration CUCM.I do same document and file boot in fres...

Dear allI have a CUCM version 7, I want to migrate version 10.5 but i failed. I make a PCD for migrate but CUCM version 7 have error Invalid path specified for floppy destination when export configuration CUCM.I do same document and file boot in fres...

Hi,How to change CUCM 10.5.2 Cluser ID (Enterprise Parameters) and monitor Multiple Clusters(CUCM, VCS etc.) by Collaboration Assurance 10.6 Thanks in Advance