Unified Communications Infrastructure

Hello, i'm looking for a way to export all our call handler error greeting "after greeting" actions.  the Call Handler Data Dump tool doesn't seem to include this column in its export.  is there a SQL query I could run that would report this for me? ...

Hi,Can someone help me?I have a Cucilync 9.2.5 client running on my desktop but I can't see the history of calls and also i can't acces to my voice mail by clicking the message icon on my cucilync Client.Can sommeone help me?think,

Hi, One of our customer wants to migrate their 300 essential license to CUWL standard license. But I can't find any option for that. Can anybody advice me how to do it? Thanks Asif

Hello Friends, I am skeptical about the outcomes of doing a JUMP from CUCM versions 7.1.5 on an MCS  server to 9.1 on a virtualized platform. I have a pub and 2 subs and I understand how to go about it. My question is, do I need to purchase Licenses ...

Hello,One of our customers has a CUBAC. When one of the operators drag and drop a call to his phone, the phone is automatically answers by speaker with 0 delay. I changed the autoanswer time to 10 in CUCM but the phone still auto answering the call a...

The last time we did a CUCM upgrade (8.5 --> 8.6), the biggest thing that didn't go well was in regards to firmware.  The vast majority of our phones (7962s, 7965s) stopped working properly.  They handled calls fine, but the Corporate Directory and o...

What is the replacement sku for ANLG-DEV-ADD?  

Hi All, Looking to export or run some type of report that will show me users zero out (caller input) options in unity connection 8.5 Any idea?

Hi, I have some questions regarding an upgrade that I'll be doing for a customer. The customer will be upgrading their full UC Suite from 8.6 to 10.5. The customer has CUCM, CUPS, Unity Connection and CUAC Standard. I'm planning on upgrading CUAC fir...

I have a customer with a CUEAC 9.x installation and they are able to park calls and transfer calls mostly without issue, however, when the operator parks calls, and the call is not picked up, the call is not reverting to the operator.  The call stays...

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