Unified Communications Infrastructure

New install of Mediasense 9.1(1).  IP phone is set up with appropriate recording profile and BIB enabled.  Inbound calls to the phone record.  But if the phone makes an outbound call, it's not getting recorded. I'm a little confused by this since the...

Here is the situation.. I have all calls arriving on FXO ports go to Unity for Auto Attendant Capabilities. What happens is if I start listening to the Unity Conversation and I hang up the call for some reason the FXO remain open for a long period of...

I keep hearing mixed things, and I need a solid answer, so I'm hoping the experts here can help me out.  We recently migrated from OCS 2007 to Lync 2013 (did NOT do a hop to Lync 2010).  We're trying to get away from CUCILync moving forward (we've us...

Hi. I have seen that there is no-way to set static routes in a Call Manager but I have read that you can add static routes in the Linux that runs CUCM.If I do that, will I l lose the Cisco support for that server?I don't know why a Level 3 server (li...

Hello,A customer of ours is having problems with Cisco Unified Enterprise Attendant Console (CUEAC) whereby the call control buttons do not seem to be available. The problem follows the account, in that there are 2 working PCs, one working account an...

hi all i have UC and its fine and sip trunk is okthe toplogy is as belowUC------------------internet  now im going to add ASA with UC with new topologyUC-------------ASA-------------internet the pbx internally is ok   , but sip trunk is not working p...

I have a Call handler with caller Input Option set to transfer to alt contact number. It is set to go to 4099 which is a translation rule in CUCM. The call handler is set to allow Allow Transfers to Numbers Not Associated with Users or Call HandlersS...

Does anyone have experience with migrating from Cisco Unity Connection to Microsoft Unified Messaging and how Unified Messaging integrates with Cisco Unified Communications (Call Manager, Presence, and Contact Center)? Are there features you had with...

Hi,We have installed Cisco unity connection 8.6 on UCS with 8.6 OVA Template CUC_8.6.2_vmv8_v1.5.ova.Now am planning to upgrade to 10.5. Will this OVA Template suffice the 10.5 requirements. Has any one faced this issue...Any solutions. Pls suggest.

Hey all, i have 5 phone i want to make first phone forward to second phone and the third phone forward to the forth phone ?? Regards.