Unified Communications Infrastructure

Hi,I have a strange issue.  We are running CME 8.6 on a 2911.We created directory entries under telephony-service. However, on any IP phone if we click on the "Directories" button the option for "Local Directory" does not show up.And we confirmed it ...

Hello,for one of my customer I want to install CUCILYNC and Cisco Telephony for a part of the users.Actually this customer user LYNC for IM/Presence and use the Audio/Video feature for making audio and video calls and conference calls.In the CUCILYNC...

Hi,  does anyone know if there is an equivalent feature to Unity GrantUser access within Unity Connection 9.1?  I have a cucm/unity cnx 9.1 build with a bunch of users who are using VMO 9.2.  The solution uses the Single Inbox feature with dual integ...

Hi all!In my aa script, arter greeting prompt and caller press 1, I need to transfer a call to a specific extension number, depending on the area code of the caller. I try to use "if" block but i cant understand how to check calling number starts wit...

Dears,i need to know if cisco collaboration desktop DX650 is supported on CME?appreciate response ASAPRegards Karim

                   hi we have ccm 7, with cup 7 installed. CUP is deployed with MSLync for remote call control .We have to migrate ccm and cup users to new version 8.6 ccm and cup 8.6 ? Anyone have experience of this and could provide best practice f...

Hi Everybody, how are you?I have a problem with call forwarding. Everything was fine but now is not working. In the reception of an office, the receptionist activate the call forward option to an internal extension. If somebody, internal in the offic...

I'm attempting to run a report from the CDR > Search > By Gateway section in CUCM 7.1.5, however when I run it, I get "Error 10021 - There are no matching records". The problem only happens with one gateway, I'm able to run the report correctly for o...

Currently I have a customer using CUPC 8.0 client latest release (8.0.171.15962) experiencing high memory utilization.  I have seen this now at 2 different clients so my understanding is that this is fairly common.  TAC’s standpoint is the high memor...

This setup will be on cluster - Publisher and Subscriber.Subscriber will be at DR site across WAN and act Passive-Standby only.My high level plans are like this- Setup new unity connection with different ip- Export database from Unity using COBRAS ex...

Hi all,I have been given 2 ucs c220 use for cucm clustering on vmware esxi.I have installed vmware esxi along with the cucm on the first server (publisher).Do I need to install another cucm in the same server or in the second server for subscriber?pl...