Unified Communications Infrastructure

Hi, I am having an issue with the Spark Board 70 I installed a couple weeks ago. I read that the board has to be mounted 6 feet from the floor but due to furniture in the room I wasn't able to mount it at 6 feet but about 6 inches higher or 6'6" or t...

Hi all,   We use CUCM 11.1 and CUACA for our operator queue hander.   The attendant console operator at one of my sites needs a different ring tone to announce an inbound call coming in on the default broadcast queue that she answers. It would be fin...

We currently have CUE v8.6.6, and when I try to run the report 'Real Time Reports' we get a blank screen. I know its a Java issue, but what ever version of Java I try, I get the same blank screen.

Hello ,  Recently  I installed MRA for one of my clients right now the client testing the soultion . We experience some weird problem with  the Iphone client (android not tested yet).Sometimes when calling an extension the desk phone is ringing and ...

I obtained UC540, it is interesting device and decided to bring back to live and play with it, to get some knowledge. But I have some trouble to figure out how to bring back to live, it has new CF card installed. So far what I tried: I have console s...

Hello,   My mustomer has made a Pentest with its UC equipements and has noticed CUCM still accept connections with SSL2 and 3 encryptions and has requested to disable these encryptions methods. For now, nothing is encrypted with this customer (IP pho...

It is observed that line 2 is by default configured on the ISR-G2 router and I want to disable it! Please suggest how to delete or disable this line? What is the requirement of line 2 and impact of its deletion? Thanks

I am  running Unity Connection 11.5 and had a problem with my Publisher which I deactivated whilst I had the time to resolve the issue.  It's IP 10.211.57.132 and the Subscriber 10.211.7.132.  Events have lead to a move on my UCS servers to new dat c...

Hi, I am facing an issue while configuring MGCP gateway. I am trying to make an outbound call from IP phone through FXO port. I'm getting busy tone on dialing a number.  Please find the below gateway logs.   Feb 5 09:53:26.290: //-1/xxxxxxxxxxxx/CCAP...

HiI currently have a Call Handler set up that prompts the user with 2 choices that directs them to the relevant DN in Call Manager.  The recording did not say "Or press 4 to return to customer services".  I am looking for a solution so that if the ca...

Hello, I have a user who is registering to our CUCM with his local virtual IP. I see this more frequent these days... user details: IP address : 10.44.44.12 Virtual IP : 192.168.1.3   User is registered on CM with 192.168.1.3 thus he is registered on...