Unified Communications Infrastructure

Does anyone know if I can upgrade directly from 8.0.3 to 11.5.1? Or do I need to go to 8.6 or some other interim version before upgrading? Any other requirements such as cop files? I have a newly build of CUCM on a VM with version 8.0.3 with the da...

I am just curious if I can disable the NIC (to avoid any IP address conflict) after the CUCM installation passes the network connectivity check and just let the installation continue. This is because I am assigning the same IP and hostname to the pro...

I am having an issue with the COBRAS export tool for Unity Connection. I was able to get it to export last month, but now it fails with the error in the attached picture. The source system is 8.5, so it is using older encryption methods. Current vers...

Hi All, We encountered unusuall behaviour of the route list on our CUCM 10.0. When the route list is registered to our CUCM Publisher, calls going to Voice Gateway are not being sent and we are receiving a busy tone. We tried to changed the priority...

I am trying to create a SIP Normalization Script to modify the From header if it contains sip:Anonymous@IP Address inbound over one SIP trunk.  I came up with the script below but the following error shows in the SDL log in CallManager "attempt to ca...

CUC cluster 10.5(2), setup with office 365 single inbox.  All is working fine on the primary.  However, when in failover voicemails will not get to the users email.  When I do a test of a users Unified Messaging account on the primary all is fine.  H...

Is there a way to setup users in Unity to use their "first.lastname" in the SMTP Address field? A client is wanting it to show as their email address and not as their alias@SMTPdomain. This field is also named "MailName" if you do a Bulk Administrati...

Is it possible to restore a CUCM database using command line (CLI) or the VM's console?   The new CUCM has been built in a virtualized with the same IP but I can't power it up to access the GUI because there will be a duplicate IP.  So just curious ...

Hello, I am looking for some help trying to figure out if Cisco Prime Collaboration Deployment can be used to upgrade our existing 7.1.5 cluster.  From what I have read there is a API problem with the VMWare license that comes with the BE7K.  But aft...

I am installing Informacast 8.3 into our ccm 8.6 environment. I have followed all of the documentation and I am getting a fast busy when I try to call the number that I associated with the cti port. I have checked the css and the partitions so I thin...