Contact Center

Hello all !! I have a duplex IPCC 6.0 environment with side A and side B connecting via 45MB MPLS WAN with QoS enabled. And recently I am seeing an issue with the JTAPIGW process, for some reason it suddenly goes active on PG1b and it seems to happen...

Dear Cisco gurus,My customer found that even though they delete the agents off from their UCCX + delete the End User off from their CUCM, their ex-agents still shows up on CRS Historical Reporting.Is there any way to delete these agents from Historic...

hi, i would like to know if there is a procedure to make a password recovery to a IPCC express. thanks

hi, i logged into the CRS, with the correct pass and login, and after that the page is without any information. do you know what could be happening?

How do I use two different languages in one app? I want to have the prompts vocalize numbers, etc and would like to use system prompts to do it and keep the prompt expressions simple (ie prompt = 1 + P[something.wav])Any way to do this or am I stuck ...

Hi,We have deployed IPCC Enterprise 7.2 with CAD 7. We need to display on a wall board the realtime stats of the contact center.Does anyone have the CAD DB Schema document?Thanks for your help.

Hello,Is there a way to know if the agent or the customer ended the call in the uccx.Caller number and other details provided.

Anyone using Email CSQs with Lotus Notes..In the Desktop Adm.Guide they use AD + Exchange, but we use AD + Notes...Anyone know why the Email buttons on the CAD agent are missing ???System is CUCM 7.0.2.10000-18 , UCCX 7.0(1)SR02_Build099 RegardsSteff...

Hi,I I have CCX Premium 5.0 installed with CUCM 5.1.3. I have agents who are in a CSQ logged into their phones and in ready state for receiving calls. When i dial the route point, their phones do not ring and I am put in the queue. On the other hand ...

Hi, I'm new to uccx and installed uccx 7 in a lab environment. After I launch the editor within uccx it seems to frequently lock up while loading (always around 14 percent). Anyone ever see this and am I missing something simple?thanks in advance!!

We have pushed the CAD and Sup Desktop to the needed pc's. We want to be able to control the CAD and SUP desktops (we want to push those out when needed, and not allow users to download). Is their way to prevent CAD and Sup Desktop users from being...

HelloIs there anyway that you can determine if a Linux based CUCM platform has a CD or DVD disk installed before remotely restarting the server. Any CD or DVD could interrupt the reload, and being remote, there is not much you can do any it... until...

Hi EveryoneThis may be considered out of scope for this forum, but I wondered if anyone might know: In the realtime CSQsSummary Table (IPCC Database) how they've done the conversion to get from millisecs (oldest contact) to the HH:MM:SS format (convO...

We have ICM 7.0 installed in our environment. Can we do the configuration changes in such a way that new call will not be routed to the agent unless and untill he will enter the wrap-up comment for previous call?