Contact Center

Hi,Please let me know ,Can ICM 7.0 be directly upgrade to ICM 7.5.what is the difference between ICM 7.5 software and Upgrade from ICM 7.0 to ICM 7.5.Are there any diffenrence between both the solution and  features .are there any challenges between ...

hi, what do i need to enable to monitor and record an agent that uses an IP Communicator? thanks!

Hi ,In webview Call type report, there is a field caled Short calls. Are short calls answered by agents? or is it an abandoned call. Please let me know-Krishna

How I can know how many CAD agents licenses for UCCE were purchased?Thank you!

Dear all,I have a admin workstation with 8 instance install. I create a user in a instance under userlist with the check box for webview permission.The user can access the webview page for this instance. But the problem is that this user can also acc...

I have a customer using "Netsuite" a web based CRM tool for the helpdesk.We want to do a global search whenever a call arrives, there is a global search field and I have figured out a URL that works where I can change the search term in the URL bar.I...

Hi,My script needs to call 2 external contacts (2 different triggers) and make them connect.So i'm using "Place Call" Step for the 2 calls, and when they're connected, I don't find a way to connect them together...Can someone help ?ThxFabian

Hello,we are in an evaluation project at a customer for 100-200 agents on UCCX against another Contact Center Software. We need all features from CAD so it is not possible to use CAD-BE. But the customer would not like to set up local admin rights fo...

Experts,Customer would like to know how to uninstall CUIS Archiver Server?Thanks in advance-Lou

Hi!Is exist any API for add/remove agents at UCCX ?For change skills assigned?Thanks

Hi,On what ICM Component, should I installed ICM Service Release. Is it necessory to install SR on all the ICM components ?In my scenario ICM Rogger, AW/HDS, PG for CUCM are present.Thanks,Manish