Contact Center

How do I use two different languages in one app? I want to have the prompts vocalize numbers, etc and would like to use system prompts to do it and keep the prompt expressions simple (ie prompt = 1 + P[something.wav])Any way to do this or am I stuck ...

Hi,We have deployed IPCC Enterprise 7.2 with CAD 7. We need to display on a wall board the realtime stats of the contact center.Does anyone have the CAD DB Schema document?Thanks for your help.

Hello,Is there a way to know if the agent or the customer ended the call in the uccx.Caller number and other details provided.

Anyone using Email CSQs with Lotus Notes..In the Desktop Adm.Guide they use AD + Exchange, but we use AD + Notes...Anyone know why the Email buttons on the CAD agent are missing ???System is CUCM 7.0.2.10000-18 , UCCX 7.0(1)SR02_Build099 RegardsSteff...

Hi,I I have CCX Premium 5.0 installed with CUCM 5.1.3. I have agents who are in a CSQ logged into their phones and in ready state for receiving calls. When i dial the route point, their phones do not ring and I am put in the queue. On the other hand ...

Hi, I'm new to uccx and installed uccx 7 in a lab environment. After I launch the editor within uccx it seems to frequently lock up while loading (always around 14 percent). Anyone ever see this and am I missing something simple?thanks in advance!!

We have pushed the CAD and Sup Desktop to the needed pc's. We want to be able to control the CAD and SUP desktops (we want to push those out when needed, and not allow users to download). Is their way to prevent CAD and Sup Desktop users from being...

HelloIs there anyway that you can determine if a Linux based CUCM platform has a CD or DVD disk installed before remotely restarting the server. Any CD or DVD could interrupt the reload, and being remote, there is not much you can do any it... until...

Hi EveryoneThis may be considered out of scope for this forum, but I wondered if anyone might know: In the realtime CSQsSummary Table (IPCC Database) how they've done the conversion to get from millisecs (oldest contact) to the HH:MM:SS format (convO...

We have ICM 7.0 installed in our environment. Can we do the configuration changes in such a way that new call will not be routed to the agent unless and untill he will enter the wrap-up comment for previous call?

Greetings,Some Supervisor are unable to see certain skill groups in CTIOS (6.0) Team Real-Time Status. This is intermittent, every 2 weeks or so. Logging out and the logging back in fixes the problem. I'n running UCCE 7.2(6) do I need to upgrade CTIO...

I am trying to write a text file using the "Write Document" step in my UCCX script to a network share. If use the local harddisk folder as the destination for the file then it is writing the file, but when I tried to write the file to the network sha...

While browsing IP Phone Agent Service - URL from CCM , http://crs server ip:6293/ipphone/jsp/sciphonexml/IPAgnetLogin.jsp ,, I get error "The Cisco CTI server is offline" in the jsp page.anybosy knows what is the error.Hence my IP Phone also produ...

I read that this isn't supported, but does it work or can it be made to work?I've got a new install possibility where several would-be agents have some heavily speced out PCs with up to 8GBs of RAM, etc and i can imagine some unhappy users if they ne...