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Dears,i have a problem in synchronization between uccx and QM.I donloaded the Quality Management Administrator software on my desktop, and logged in. Then while synchronizing databases by clicking on file->synchronize databases, i get an error: ERROR...

I thought there was a way to disable automatice updates for CAD. Can someone refresh my memory on how/where to do this?Thanks,Dan

Dears,As you know that in CVP based solution the vxml voice gateway caches the .wav filesI need easiest way to replace .wav file, as it takes long time to do work around solutionI tried this command with no negative responseaudio-prompt load abc.wavM...

When trying to run a report, Historical Reports crashes. The error message is"An Exception Error occurred. Application exiting. Check the log file for error 5022."I'm using verion 3.1(3.2) with MSDAC 2.7

Hi Guys,We have a Customer with version 5.0 and the Supervisor stop monitor agent's. We verify the version and are all the same (Matrix), the services are working. Where can start the troubleshooting?Thanks,Wilson

How do i acess back end (stored procedures)of cisco historical reports.also how can i view all my posts in this forum.Thanks

i tried the sip refer transfer using a rf before the device target label and sending the call to the voice gateway instead to the cucm. i am getting the dial-peer match on the gateway to the cucm but the call fails. when i turned on sip error debugs ...

Hi,I m facing a very strange problem, IP have 2 UCCX 5.0 in high availability environment. Today when I tried to log in to Primary IPCC server using http://ip-address/appadmin it prompted me for initial setup. Nothing on this server has been changed....

Hi There !I have a situaion where the extensions are not Cisco IP Phones, so I cannot use the CallManager HuntGroup for a fair call Distribution (Logest Idle or Circular).. I just can use the call redirect step...So, I'd like to use a script to make ...

Eror msg:-------------MIVR-SS_TEL-2-SS_PARTIAL_SERVICE:JTAPI subsystem in partial service: Failure reason=Some trigger can only be initialized partly - TPG[id=7,state=IN_SERVICE] Any idea whats causing it?cheers :)

we are trying to display ANI, DNIS and Calls in queue on the IP Phone of an agent. We have IPCCX 5.0.1. We have created the Set Enterprise Call Info step and when we do reactive debug all the parameters get the right value. The problem is that it doe...

Hi All!Moved to correct forum sectionI have seen similar questions before but haven't found a fix yet...I have a scenario where there are IP Phone agents only that take calls from different queues.I want to be able to display the CTI RP name and numb...