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In CCM 5.1, we came accress the problem that though CTI route point was registered in CCM, on dialing the CTI route point from the exension, it was either giving busy tone OR system error message. However we were able to dial the CTI port number. The...

Hi,We are planning to test something in our labs with SIP Custom header. The environment consists of Cisco Call Manager & ICM. Would like to check if the custom SIP header that`s passed on from our application through the CCM could be retrieved in th...

Imaging this scenario,This is Callmanager 4.2.3, IPCC-E 7.1.4, and CVP 3.1.Agent phone in region A calls into CVP through a GK trunk with MTP enabled that is in region B. The codec between these sites is G729. The call succeeds by utilizing an availa...

Hello all,,I am in the middle of IPCC enterprise 7.5.1 installation. I am using IP/IVR 7.0 from the NFR kit. I got some licenses for it but they are not ICM subsystem licenses. Any idea how I can get those so that I get Subsystem > ICM option and can...

I have an sql table I am using with ipcc express. one of the fields in the sql table is datatype = Timestampwhen I use the DB read step in script editor ipcc can see the fied in the database and reads it as java.sql.Timestampbut there is not variable...

Recently we have upgraded the IPCCX from 3.5 to 4.0. After the upgrade the CPU utilization is hitting almost 100% . Is it a normal behavior ? Please anyone could advise .thanks

My question is about the CAD, CSD and HR clients. Will there be a reinstall needed, or will it just do a small update at next login. Thanks in advance.

I have users that are using 7942 phones, the first line is used as a private line, and the second line is the ACD line. Is there a way to tell the system if a caller is on the private line not to send a queue call to the agent.I am pretty sure that ...

GD AllWhether it is possible to create a fax detection in aef script for CRS ?For auto redirection incoming fax to fax number .

Hi all,I have installed the HR client on a PC in a new CC I just setup,the login step succeeds,or so I believe because I have created this HR user and given the rights,I've also made sure the security policy on the client PC is same as the CRS server...

Can you share any CVP Road Show, TOI or Presentations with me which I can present to a customer. It would be appreciated.Thanks in Advance. kartik_bhatia@hotmail.com

Hi,Please let me know, what is the basic difference between CUCM 6 and CUCM 7.Regards,Manish

I upgraded the Side A Rogger to 7.2(7) and changed the PG Setup to use the new server ip addresses (tech refresh upgrade) but the PG can't connect to the Router. I can ping both ways between the Router and PG. Wondering if anyone else has run into ...

Hello,I want to known if it's possible to have statistic from the personal line of a agent without use the CCDR statistic of CUCM.My customer have 2 lines (one IPCC and one personal)Thank you