Contact Center

We have CRS 5.0 express premium and about 10 ACD agents. 1 of the agentconstantly gets stuck in "Reserved" state and unless their phone is reset the agent willnot go back to "ready' state. this starts hapenning at random times mostly. This has never ...

Hi,I am doing a IPCCX implementation.Can anybody help regarding CCX Historical reports:1.the customer wants to reports as he gets from a previos pabx system:Call centre daily reports which contains calls offered,answered, calls hung in IVR,calls aban...

What database does ICm has at Backend?

Hello everybody. I have big problem. My Windows admins want to change domain of IPCC. As I know, when I installed ICM, in AD was created OU Cisco etc. I want to know , IS IT POSSIBLE TO CHANGE DOMAIN OF IPCC AND ICM??

Hi ,Platform - MCS-7835 UCCX - 4.5UCCM - 4.3We uploaded 20 additional agent seat licenses successfully, but display licenses page shows only 5 agent seat licenses are available. When 6th agent logs in, CAD displays maximum license reached. Can anybod...

hi guyswhen i want to open JTAPI call control group nothing shows!!! the page is empty!any idea please?CCM=4.3 IPCC Express=4.1

Hi, IPCC(Ent) v6.0 with CCM 4.1 Agents using CTIOS softphone. When Agents have to switch the "Reason Code" from "lunch" to "Research", they always have to go back to a "READY" state in CTIOS softphone and back to "NOT READY", to pick another reason c...

This seems simple but can you have multiple installations of IPCCX in one callmanager cluster? Using seperate Ports etc. If so, could both installs use the same jtapi users?

I'm using IPCC 5.0(1) and CCM 5.1(3) The Average Ready time and Average NotReady time are available in Cisco Supervisor Desktop. I need to display these numbers on the wallboard but they're not availble in the RtCSQsSummary and RtICDStatistic.Could ...

I am trying to load SR1 for the IP IVR 4.0 on my two servers. I have the sr1 tar file downloaded to the temp directory on each server. When I click the start / programs / Cisco CRS Update Tool it does nothing. I have tried running the "C:\Program ...

Hello :We have been created a TEAM_1 and several agents within this team.The supervisors use de Cisco Supervisor Desktop tool to monitor the agents states.Everything seems to be fine but the supervisor cant see one agent.The agent login , logout but ...

Hi,We deployed CRS 4.1 and CCM 4.3, we are unable to install the license in CRS 4.1, Once the license file uploaded the message its showing "License file is successfully installed go and for more information check display license information" But in ...

I know of two ways by which the time on the IP Phone 7941 can be changed.1. go to call manager os admin and set the time and restart the CCM. 2. create a date/time group, associate it with device pool and associate the ip phone with that device pool....

Hi,Anyone know of any issues in 4.5(2) SR2 regarding agent/resource login issues? We had an agent that worked fine and no changes, and they could not log in anymore. Got a resource id not found error on the agent desktop when they logged in.The Call ...