Contact Center

Hi,I have IPCCX 4.0.5 that is not reporting correct values for agent states.For example 4 agents can be logged in to the queue, but when you look at Real Time Reporting it shows 0 agents. This same thing happens inside scripts that check for number o...

IPCC enterprise 7.1.5.0I was wondering what would happen if you set a call type once and then set another one later in the script? Would it take away the first call type and just report the second when running a report, or would it show both for the...

Hi,I tried browser testing but its not working properly(CVP 4.0 environment ).As we try to run our application through Browser by typing the application URL it opens the page for us and when we add the data in submit to URL and again try to run the U...

IPCC-x 4.05On one of our CSQ Activity Reports, we have a max queue time of 20 minutes. I am trying to track down when that occurred and which agent got the call. Are there any reports that will help track down when this long queue time occurred and ...

Is it possible to have an opening greeting that allows the user to dial an extension at any time? Or do you have to send them to a redirect step first? Best Regards,

Hi,We have skill based agents who take calls in multiple CSQ's. I have a request to be able to identify calls as they are presented to the agent, so they can modify their initial greeting. For example, an agent with "PC" and "Apple" skills would ans...

Hello all, I have an application which establish a TAPI connection to CallManager 5.1 for receiving CTI data such as ANIS, DNIS... etc May i kmow how could I keep/copy the ECC variable in UCCX 5 to the CTI variable in CallManager after call routing t...

We have a Mapd-CVLAN board on software 6.1.0. We are having an issuewith the "number of associations". We have 2048 on that board and whatconstitutes an association with the ICM? Anyone familiar with this animal? Thanks!

I have an installation of IPCC Enterprise 7.0 with IP IVR. I configured all the systems and everything is working properly, both ICM and IVR. Both scripts are collaborating and the agents receives the variables on the desktop. All these have been tes...

dear allWhen i add jtapi subsystem and give ip address of JTAPI provider and users it gives an error:ERROR WHILE UPDATING THE JTAPI PROVIDERplease help

Could some one point me to a user level document on quality manager for express?Also a similar one for monitoring and recording. Thank you

folkscould you please point me on the right path to upgrade my ipcc from 3.5 to 5and provide the proper documentationthank you

when i run the icd_agent_call_summary_chart report in Historical Reporting some Outbound Calls are showing up. Interestingly some calls do and some don't. The outbound calls in question are being placed from their IPCC extension with the agent logged...

I ran an agent detail report but it isn't showing all of the calls made by the agent. I compared it with the CDR report by ext. Does it not track calls if an agent is in the not ready state because the work timer expired?Thanks for any help!Dianna

Customer can't login with 'appadmin' account created for IPCCX administration. How can this be reset with Callmanager 5.1(2) and IPCCX 4.5???