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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! CSQ wait time

Hello, We are using Cisco IPCC express 4.0.4 And we are creating one script where we have to put the call in the Queue when agent is not available(Busy) and calculate the Longest wait time for the next call. Example follows 1) IF all agents are busy...

Control Center Concerns

In contral center, I have some of my apps such as agent desktop and others with reddots with x's in them. Is my CRS corrupted? Do I need to re-install or can I adjust the configs to fix these issues? The version i'm using is 4.0

IPCC Webview reporting queries

Hi Pros,I was wondering whether following things are possible with IPCC 7.0/Webview) identify the 'Max Ans Wait' , 'Min Abn Wait' and 'Max Abn Wait' with the exact time stamp (Currently all report seem to show only average)2) facility to differentiat...

pratik.rb by Participant
  • 2 replies
  • 0 Helpful votes

IPCC Agents

When all agents are on the phone and there is a call in queue, is it possible for an agent to manually take that call out of queue and maybe place it on hold.

Custom Report from 3.5 to 4.0.4

I have a custom report that was written for IPCC 3.5. We are upgrading to 4.0.4. From my test on our test 4.0.4 box the custom report does not work.Will we have to re-write the custom report?Are there just a few changes we need to make?Any docs to ...

cairns-a by Beginner
  • 4 replies
  • 0 Helpful votes