Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hello, We are using Cisco IPCC express 4.0.4 And we are creating one script where we have to put the call in the Queue when agent is not available(Busy) and calculate the Longest wait time for the next call. Example follows 1) IF all agents are busy...
In contral center, I have some of my apps such as agent desktop and others with reddots with x's in them. Is my CRS corrupted? Do I need to re-install or can I adjust the configs to fix these issues? The version i'm using is 4.0
Hi Pros,I was wondering whether following things are possible with IPCC 7.0/Webview) identify the 'Max Ans Wait' , 'Min Abn Wait' and 'Max Abn Wait' with the exact time stamp (Currently all report seem to show only average)2) facility to differentiat...
Guys - I am struggling to send scheduled historic reports from our CRS server to a remote share.I have established a share mapped via the CRS.When the schedule runs the report does not appear in the newly created folder.Any ideas - Note I have only a...
I have UCCX 4.1 and my agents log in through the phone. When they go READY it will display RESERVED then NOT READY. The Resources (agents) are set to auto available and the CSQ is set to disable auto work.any ideas?
I have just installed IVR package.When I call to CTI Route point , I only listen to busy. I don't know why.Although I created CTI route port. Please help me.
When all agents are on the phone and there is a call in queue, is it possible for an agent to manually take that call out of queue and maybe place it on hold.
I have a custom report that was written for IPCC 3.5. We are upgrading to 4.0.4. From my test on our test 4.0.4 box the custom report does not work.Will we have to re-write the custom report?Are there just a few changes we need to make?Any docs to ...
May I genarate an alarm (i.e. turning light) when there are too many calls in the queue?ReagardsPeter
What permissions do supervisors have in IPCC Express? The client wants to know if we can set permissions for supervisors such as Multi level admin for Call manager.
hi,we integrate icm 7.2 with ccm 5.x. since ccm 5.x you have to assign roles to user and groups in ccm. does anybody know which role(s) we have to assign to the icm user?thx jochen
Hi We are generating the report using the crs historical reporting tool.When we generate the report we are not able to see the time stamps associated with each call.As in we are able see the deatils like dnis,ani agent detail but we are not able to...
Is there a way to record an agent continously for 4 hours? I know you can record on a call by call basis. Thanks in advance
Does anyone know of a piece of code written for IPCC that will do a "mod 10" or "Luhn algorithm" check for a valid credit card number? I have a customer that wants me to perform this check in the IVR script I'm building. I'm guessing someone has do...
Hello,I'm looking to build a customer lab with a separate CCM, CVP and IPCC Ent 7.1 setup on a customer site with a the above already in production.Does the lab need to be in a separate domain with a different OU or can it use the existing internal.c...
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