Contact Center

In the older release of IPCC Express, I have seen an advise in the documentation that we could not installed on the same pc the 3 softwares (CAD, CSD and Cisco Desktop Administrator). We just installed an IPCC Express rel. 4.0(5) and I cannot find t...

I am trying to create an address book in ipcc express that will contain a master directory for our operators. I see that the information is contained in a CSV file but it has some special characters in it. Has anyone had any luck importing informatio...

I am using IPCC Premium Version 4.0,one of the customer requirement is to mark a call when answered as say for Eg. "Inquiry" , "Sale" etc.The list of all this tags needs to popped up when the call finishes and agent can select the relevant type of ca...

We have a customer that has replaced a NEC solution with IPCC 3.5.3. The old solution was able to send an alarm (beep) when calls were waiting in queue. This might occur if all agents were busying and prompt over flow personnel to login. The customer...

HiIs it possible in IPCCX that a agent can classify a call himself if it is an order or a reclamation and that this classification can be used for reporting purposes?Best regardsPeter

Are there wrap-up codes available in IPCC express 3.1 or 4.0? If not can anyone give me any suggestions on how to accomplish this in either one of the versions above?Thanks,Christy

Howdy. I would like to have my Agents have Remedy (our Helpdesk application) launch when they start their CAD. Does Remedy need to be installed on the CRS server in order to be able to do that?We are using 4.0.4 (or 4.0.3) Premium.

I've tried to setup initial timeout and inter-digit timeout to be more than 8 seconds, but below exception throw out:com.cisco.expression.ExpressionVetoException: result is out of bound; expecting maximum of: 8.Anyone encounter similar problem before...

IPCC v4.5CCM v4.1(3)Guys,I am using the CCM Publisher & Subscriber design with IPCC v4.5 on aseperate server. We recently had a failure on the Publisher and although logged in agents remained active and the CTI Service flipped over to the subscriber...

Can I configure:UCCX-45-ENHANCED NEW Cisco Unified Contact Center Express(UCCX) 4.5 ENHANCEDon HP DL320-G5 server?And what OS I should have?If not, what are the hardware requirements for UCCX-45-ENHANCED?Tnx

hi i was looking for a way to change the cos 5 for an Ipphone to 6 , which is connected with a pc to the secondary port and keep the cos 3 for the pc frames. the switch its a 3548XL.thanks

I am looking to provide screen pops to a UCCX 4.5 by passing the ANI to it and popping customer information from a SQL database. Can I do this with Enhanced Agents or do I need to purchase Premium agents in order to perform a screen pop?

Hello,does anyone know if there are any plans to allow UCCE to work with CCME?Thanks in advance! All replies rated

Hi We want to setup Clarify CRM CTI integration with CTI Server using either ActiveX, DDE or OCX.Does anyone have any step-by step guide to expedite the same.The current Version of ICM we are using is version 6.0