Contact Center

I have IPCC enterprise (ICM 7.0) with CVP 3.1 in comprehensive mode, i have a different IPT cluster to call IPCC agents. From IPT cluster employees can dial 8888 and Call goes to IPCC system on CVP main menu and can reach agents.some times the call i...

Could someone refresh my memory on how to remove agents from the IPCC Express "Resoures" listing? I thoguht I needed to just remove the associated phone/user from the Jtapi user in Call Manager, but its not removing them from the list. tia.

I am using IPCC Entperise 6.0.Is there a standard Webview report which shows agent wrap-up codes entered at the end of each call?

Hi, We are running CCME 4.0,i can able to add new IP Phone from CLI mode. But when i use GUI to add new phone it is not possible.Like when i say Configuration>Phones>Add , pop up window appears with physical ID(MAC)which is of existing(configured) IP...

Hi all,I deployed 1 callcenter and now I need to write CRA Script with time and dateMy need is make many mode to system work with specific time rangeEx: day, night, Sunday, work day....Any one have sample script with time and dateThanks alotI will vo...

when I go to Applications and select script managment to upload a script I get the errorjava.util.MissingResourceExceptionWhat is the solution to fix this

Hi everybody.I need to know if the recording agent?s calls are store into the CRS 4.0 with IPCC express Premium and that is the path?Beside if the files recording are into the IPCC express is possible to use the utiliy CRSrawtowav.exe that I just rea...

I’ve noticed an issue with an Outbound Dialer/Blended Agent install. If the OutboundControl variable is set PREDICTIVE_(ONLY or BLENDED) or PROGRESSIVE_(ONLY or BLENDED) the call never actually rings through to the “customer” side. The dialer picks u...

Hello,We are looking into setting up an application gateway which will have an odbc connection to one of our database servers so I can do data dips in my scripting.Does anyone know a specific PDF I could read to get up to speed? Searching on ODBC or ...

I want to get data from IPCC express database The reports I want to generate contains the following dataAmount of Transfered CallsIVR attended callsRinging time average for callsTimes an Agent has loged in with timeAgent GroupI also want to show the ...

Guys,We are running IPCC Ent version 7.1 with the latest version of CAD and we have several users that are getting calls while on the phone with a customer. Also the are getting calls nonstop and even after logging out of the desktop. The only fix ...

Hi,I need help how can I modify the web view reports the way I want.I want to have those features which I need .Regards,Vikram

The upload prompt step is not recognizing languages and failing to upload. This is UCCX 4.5 premium. Help!!!

My supervisors do not answer their phones. I answer phone on their line. I then would like to talk on speaker with them to introduce the call. Is this possible? I do not want to ring their phone because they do not pick up their phone unless I adv...