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Hey,having a little issue with A supervisor and agent desktop configuration. all clients are behind a checkpoint firewall and the CCM 4.X with co resident 3.5(2) IPCC standard is protected by this firewall. the application traverses the checkpoint to...

Hello,we have IPCC Express version 4.0(3) and CallManager 4.1(3) (pub and Sub) which was set up a while ago. The JTAPI integration was done and several triggers added successfully which are being used quite happily.Now when trying to add a new trigge...

2x CCM 4.1(3)2x IP IVR 4.0(4)ICM 7.0Generic PG:PIM 2: CCM PIM 3: VRU, IVR node 'IVR-A'PIM 5: VRU, IVR node 'IVR-B'Translation Routing.IVR-A configuration is identical to IVR-B (to ensure redundancy)ICM subsystem on IVR-A is okay, works, calls get tra...

Our scripts were originally setup to go to en_us\companyname. When I upgraded to 4.0(2), the Language would not accept the directory and the scripts cannot find the prompts.I can copy the files up a level and that works, but when I restart the engin...

I am using IPCC 3.5.3 and would like to have a screen popup for all agents signed into a specific CSQ. The purpose is to notify all agents in the CSQ when there is a call in queue. I cannot rely on enterprise data because agents tend to close it ou...

I'm looking for suggestions on how to write an outbound dialer script that queries a database/XML file for a phone number. The script then dials the phone number and plays greeting/prompt and then ends the call.Is this doable or do a need the Cisco ...

Is there anyway to suppress dialtone on an agent's ICD line? Each agent phone has an ICD line and a personal line. We want to eliminate the possibiltiy of an agent using the ICD line to place an outgoing call. The CCM version is 4.2.3, the IPCC is ...

Is there any way to allow for newer versions of Java to view the realtime reporting on IPCC?

Hello to everyone, I?ve installed CRS 4.0(4) with the manual in hand (Cisco CRS Installation Guide 4.0(4).pdf) At the end, I cant install the agents on clients because the default share DESKTOP_CFG is not available, I?ve tried to manually share it, b...

IPCCe 4.0x supports redundancy, does anyone how agent desktops fail over to the second server if primary fails. Since agent desktop only point to one server.

we have icm7.0,ccm4.1 and ipivr.We have an issue when we login to ctios client the dekstop does not respond and grayed out.All the desktop and in different vlan and we are able to ping the icm servers.We also gave the ipcc server subnet to the pc and...

Hi, I have a query around using Legato to backup and restore all ICM servers. 1. There are no Cisco supported backup and restore third party software?2.Will Cisco support Legatop third party software on the servers?3. Has anyone used Legato to backup...

I have IPCC Express Premium with ASR and TTS using Realspeak and OpenSpeech. Both subsystems are "In Service". TTS is working OK. I have followed the configuration steps in the following doucument for configuration.http://www.cisco.com/en/US/produ...

Any recommendations on the cleanest way to trigger a script on a timed basis, i.e. every 5 minutes? (IPCCx 4.04 Premium)