I am new to report writing. I am trying to understand the layout of a Historical custom report. I have IPCC-x 3.5. Is there any doc that would help? Any doc that would show how to write a custom report?ThanksTrae
Need help configuring a http trigger. I have created a trigger /myapp and pointed it to the application/script test.aefStart Accept (--Triggering Contact--) Http Forward (--Triggering Contact--, "http://10.1.1.1:6293/test.jsp")Endtest.jsp display te...
Hello,Is it possible to automaticaaly put the agent in READY state after the startup. I tried with the workflow but it doesn't accept an agent state action at the startup event.Thanks in advance.jp
Installed IPCC express 4.0.2 on the CCM-Pub(4.1.3) box and looks the jtapi integration is okay but cannot login the IP phone agent with the message "An error was received from LDAP and entries made in the log files". log file ==>...21:43:14 07/27/200...
Hello - is there a way to programatically change the database Datasource name for database Read step in the script? The read step has a pre-populated dropdown list of datasource names which I assume come from the defined names in the system. I would ...
Hello,Does anyone know how to setup a customized extension that will allow you to record a .wav file on the CallManager server that can be used in scripts to create custom prompts?I have seen this done before, but can't remember how to set it up. Ba...
I need to fix the phone extension that an agent can login with using CAD. IPCC Express can do this but I cannot see if IPCC Enterprise canThanks in advanceMichael Oldham
IPCCX 4.0 - Supervisor need to move agents between the different queues as well as changes priorities. Can they do this themselves with Desktop Supervisor or any other tool and avoid myself doing it on IPCC admin web page or in the script.Thx
We're getting conflicting information on this so I thought I'd ask the forums for anyone that has CRS 4.0x setup.Is it possible for a Secondary Supervisor of a team to Monitor agents on that team thru the Desktop Supervisor App? Or is it only the Pri...
Hi All,Could anyone please let me know what is the difference between Cisco SP Base and Smartnet Service. I tried reading some docs on the net, but looks very similar for me.Thanks in advance.
HiWhen I use the Webview to view the Agent Task Detail Activity Report, I find one skill group which I have not created. The skill group name is CCMPIM.Cisco_Voice.default.01398(5000). I think it is created by the system itself. So I want to know wha...
