Contact Center

I am running a full duplexed IPCC Enterprise version 6.0, with duplexed PGs, duplex ICM Controllers, duplexed CTIOS, duplexed IPIVRs and CallManger version 4.0.2a. Currently both side A and side B are located in the same building, I am looking into m...

GreetingsWe are looking at building an application that will utilize MySQL for db access. Are there any caveatswith interfacing/setting up the db connect betweena CRS server and MySQL?ThanksMike Kana

I have a supervisor receiving the following message when opening CAD: "The Cisco Agent Desktop Software Update Failed." I verified that this user is an administrator on the machine and configured identical in ICM to the other supervisors with CAD. I ...

Is there any way to check the agent license status? such as total agent seat license, how many seat available?

I am trying to generate Cisco BOM for IPCC Express (40 agents). Is there any quidelines that I can follow to generate that config. I accessed the Dynamic Ordering config tool, but it is little confusing. Can someone let me know ASAP.Thanks

HelloHere is my situation:I have two different call types that queue to seperate skill groups. Each skill group is comprised of the same set of agents. We want to treat these calls differently and I have been told not send calls to "skill b" until an...

Environment: IPCC 6.0 and CTIClient Toolkit 4.7We have some multiskill agent. That's work fine but unexpectedly they are logged also in wrong skill.e.g. Agent A is member of skill X and Y. When logged appear logged in skill X, Y and Z!!!t_Skill_Group...

Realtime reporting shows that calls are in queue but there is no one in queue for sure. They resides in the queue until i restarts the cra engine, then the statistics is resetted. I do not know if it happens when heavy load appears on the server or i...

Hi, it is possible in IPCX to connect 2 contacts ? I want to make 2 contacts able to talk togather via IPCx.Thanks !

Express 3.5(3) environment. Does anyone know exactly how Expected Wait time is calculated? I am having this issue where I queue a call and the caller hears " Your expected wait time is -1 second". If anyone has see this issue, please advise. Tha...

I have a DB which lists number plates. my script can connect and read from this DB, but is there a step to pull out all the records and either write them to a txt file or email them?Thanks

I have a collect string step and I want to say if the first letter of the string is a 0 then strip it, otherwise carry on, is this possiable?THanks

is there any steps that will set a variable to final, once I have finished updating it?

i used CRA 3.5(3) for auto attendent and when i replaced redirect step(if caller dialed 0 to go to operator) with place call (this changes to comply with customer requirment)and when the destination pattern dialed the caller did not hear anything(si...