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Is it possible to dynamically set the skill for a call in the script. For example I have a Skill variable that matches a skill set in IPCC. I pull that skill variable from a database based on callednumber. I want to take that skill set and do a se...

I can see periodically from our CTI Server:CNetPort(017645D0)::ReceiveData, recv, WARNING,, Connection to Host[a.b.c.d], Connection reset by peer. (WSAECONNRESET), Error Number(10054).What does it mean? Where can I find error number descriptions?IPCC...

We have developed a Java Step responsible for communicating with anapplication server. There are two major problems we are facing:1) Cannot find trace logsAccording to IPCX SDK guide we have completed following stepsa) WFWorkflowRTContainer rtc = ge...

Hello all,I was wondering if anyone has used IPCCx to pass vars to an external app? I am curious how this would work and how I might go about scripting it. If you have done/tried it please let me know.

I am running into the following scenario: CAD is working fine however when the agent wishes to view the statistics opening the window is immediately greyed out and then the application hangs. I am running CCM4.0(2a)sr2c and IPCC Express Enhanced 3.5...

Hi,I connected to my DAW and when i try to launch the Configuration Manager i get the following error:(-9986)Session to local Database could not be openedAlready worked with the Config manager several time on that Machine without a problem. This is t...

Hi,I am using IPCC Express 4.X. My custom java Step is working fine but when I try to connect to an application server listening on specific IP and port, Step does not initiate socket(IP,port) method. Could it be due to any restriction/limitation on ...

i enabled the multilevel administration on call manager 4.1 ,without installing the MLA program,then i can't access the call manager with the old account ,what can i do now?

Please help!Why CTI route point on Callmanager is not registered, though JTAPItest program on ICM let make calls from one IP phone to another.User, which I put in PG configuration, is also associated with phone, from which I can make call through JTA...

With SYSTEM IPCC there is a setting that is called Skill Group Statistics Collection Interval. (default 10s) This is available in the Central Controller settings web page.My question is: can you change this settings in IPCC enterprise? I am pretty su...

Hi!Please help to configure Lab IPCC.I'm trying to integrate Callmanager 4.1 and ICM for Lab purpose, but I have not any CTI OS disks, such as: "CTI OS CTI OS Agent CTI OS Supervisor CTI Desktop Turnkey CTI Agent Turnkey CTI Server"Is it absolutely n...

Does 1.2(2) version of CCC is compatible with Customer Response Solutions (CRS) 4.0(1)?

Hi,I have a CRS script that reads an XML file and checks holiday dates. I need to check dates offset from the current date, so I’m using the java Calendar object (java.util.Calendar). For example, let’s say I want the date 4 days back from today. Usi...