Folk, I am new to IPCC and trying to get to work. I wanted to find out of CTI was optional and that i could run IPCC witout the CTI. I do not care about the screen pop ups or the agents login. I want to route the call to a certain DN(agent DN), ...
Right now I have a script that collects the callers account# and then does a screen pop based on their account number. How exactly do I store and pass that account# information if I forward that call to another route point which in turns queues the ...
Hi All!Is there any option to use a string variable for email attachment name in the Attach to email step in the CRA? (3.0)As I see, it only accepts constants.Attila
Customer is going to have IPCC Express 3.5 and Call Manager 4.0 or 4.1 depending on the installation schedule. They will have Enhanced Desktop agents.What I need to be able to do is pass the Calling party ANI to an Access Database script to pull up ...
Installed IPCC3.12 on CCM334 in the lab. but couldn't log on the appadmin page after installation. Username:Administrator(Captital A) and password ciscocisco. Noticed in the compatibility matrix it does't say this is supported. maybe this is the issu...
Can anyone help with this? I have a customer who has implemented our IPCC enterprise solution. The are running into issues with Agent Auto Answer and want to know if Zip tone is supported, please read below. If this is supported is there any refere...
Recently I tried to install the ICM SR8, but I got so much problems after the installation.Do you know if the patch is compatible with CCM 3.3.3 ?Regards
Hi,I am trying to run two agents application on two different pc with the single CRA Server without success. When the second agent application tries to login it is returning an erroro message indicating that the user is already logged in.Is there a ...
Hi.I have installed CRA 3.52 Standard on a CallManager 4.12 server. This perticular customer has 10+ larege scale divisions with separate operators.my requirement is to run 10 separate Applications (with different scripts with different welcome massa...
we have installed ICM 6.0 With ccm 4.0 and ivr 3.5.2(co-resident).The Jtapi services have come active and all the ctiports and router points have registered.Also Configurered vru,agent desk setting,generic pg with CCMPG and vru Pg.Got the logical con...
Hi.I have all CCM 4.0 Cluster and IPCC Express 3.5 behind a firewall cluster. We are deploying Agents w/ Media Termination and also Agents controlling IP Phones in front of the Firewall Cluster. Is it a supported configuration? If so is there a list ...
Has anyone seen this error?"The Collect Procedure for the "wfavvid" service in DLL "C:\Program Files\wfavvid\WFCCNPerfWin32Collector.dll" generated an exception or returned an invalid status. Performance data returned by counter DLL will be not be ...
I'm trying to redirect calls, during weekends, to an external phone number, but it is not working. When redirecting the call, the calling party hears one phone ring and then the message "We are currently experience technical problems...".I'm using a ...
